08:00 - 09:30 | Expo | Track: Social & Networking
Please join us for your registration breakfast and badge collection. Badge collection and breakfast are located on the 1st floor in the exhibition area. Please make sure you have your ticket to hand for speedy badge printing.
11:00 - 11:30 | Expo | Track: Social & Networking
Mid morning break with tea / coffee / soft drinks and a selection of nibbles and waffle station. Served in the exhibition hall.
12:15 - 13:00 | Room C | Level: 300 | Track: Calling
Are you in the midst of a Teams Voice Deployment, but have worries about enabling all of your users? Are you looking to make bulk updates to your Teams Voice Users without the risk of things getting messed up from human error in the GUI? If you answered yes to any of those questions, then this session is for you. Come learn about Eric's bulk Teams ...
12:15 - 12:40 | Room B | Track: Teams Administration | Level: 300
Join CEO, Patrick Copping as he showcases the capabilities of Conversant's C360 platform, a UCaaS solution that integrates seamlessly with Microsoft Teams to enhance business communications. Patrick will cover how C360 facilitates efficient management of multiple communication modules including Teams Calling, Contact Centre, Social Media Messagin...
12:15 - 13:00 | Room AC | Level: 200 | Track: Best Practices
Here, we demonstrate numerous conceivable ways one can fail with their Teams usage. Whether you want to use this knowledge to avoid these pitfalls or to make life difficult for yourself and others is entirely up to you!Are you tired of all the sessions on "how to succeed..." or "5 ways to do it right"? Would you rather have a refreshing twist and s...
12:15 - 13:00 | Landis | Level: 200 | Track: Collaboration
What will be the impact of Metaverse, VR, AR an AI for the future workplace and the way of collaboration? What about Cybersecurity? An overview.
12:15 - 13:00 | Room E | Level: 200 | Track: Teams CoPilot
Welcome to the Teams & Copilot Talk Show, where your host Marten will discuss the latest news and updates in the wonderful world of Teams, Copilot, and AI with special guests. There will be community stars, Microsoft representatives, and maybe one or two celebrities, to share their insights and experiences. You will learn about the new and amaz...
12:15 - 13:00 | Room D | Level: 300 | Track: Calling
Tired of managing multiple phone numbers and juggling calls? Discover how Microsoft Shared Calling can revolutionize your communication experience within Microsoft Teams. This session dives deep into the benefits and features of Shared Calling, empowering you to: Boost efficiency: Streamline your workflow with a single phone number ...
13:15 - 13:40 | Room B | Track: Teams Administration | Level: 200
Overview: Calling all IT Admins, engineers, and UC Product Owners using Microsoft Teams Admin Centre to manage Teams Phone! Are you struggling to shift gear with long and error-ridden processes for your Teams number and user management? Are you tyre’d of using multiple suppliers to manage Teams Phone? Then buckle up, start your engin...
13:15 - 13:40 | Room AC | Track: Collaboration | Level: 100
The future of financial services with Microsoft Teams and the Microsoft Cloud. AI processing only within the Microsoft environment data is secured in Azure infrastructure.
13:15 - 13:40 | Room E | Level: 200 | Track: Viva
In the era of hybrid work, where the dynamics of leadership and employee collaboration are evolving, there's an unprecedented opportunity for organisations to leverage cutting-edge communication tools. Join us as we delve into the realm of Viva Employee Communications and Communities, redefining the way leaders connect with their teams.Join us for ...
13:15 - 13:40 | Room D | Level: 100 | Track: Best Practices
As more people look to update or put in place hybrid spaces, what type of things can you plan for to ensure you get the install right the first time round and the best out of the spaces you are looking to use. You have picked a fantatsic AV solution but if you don't think about the spaces you will have a weak implementation. Listen to the key...
13:15 - 13:40 | Landis | Level: 300 | Track: Calling
Never lose a customer again
13:15 - 13:40 | Room C | Level: 100 | Track: Calling
Introduction (3 minutes): Begin by highlighting the changing landscape of business communications, with Microsoft Teams leading the pack. Reference Microsoft's success in recent years, including Gartner UCaaS awards, to set the stage for 2024's "perfect storm." Legacy Systems and Lifecycle (3 minutes): Address the transition from legacy systems ...
13:45 - 14:45 | Expo | Track: Social & Networking
Lunch is served in the exhibition area with 3 food stations. Menu TBC. Check back for details.
14:45 - 15:30 | Room C | Level: 100 | Track: Collaboration
We all have these daily bits of frustration at work. My colleague has no access to this list! How can I involve everyone in our planning workshop? Where is that file someone shared in our team meeting? These feelings multiply when the context is collaboration and communication with your team.What if technology could help your team to work at its be...
14:45 - 15:30 | Room AC | Track: Collaboration | Level: 200
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the ...
14:45 - 15:30 | Room E | Level: 200 | Track: Teams CoPilot
Discover why governance and data security are key factors for Microsoft 365 Copilot readiness and how they can improve your Copilot experience. Assess your current governance, risk and compliance maturity level using the Microsoft 365 maturity model and find out what you need to do to close the gaps for Copilot readiness. Follow the best practices...
14:45 - 15:30 | Landis | Level: 400 | Track: Teams Administration
Do you struggle with automating processes in administering your Teams environment or providing self-service? Are you frustrated with the need for standard service accounts to authenticate? We'll walk through some of the options and workarounds to using service accounts with PowerShell and talk about how Application Registration and Authentication w...
14:45 - 15:30 | Room D | Level: 300 | Track: Collaboration
In today's world, the frontline workforce, which represents nearly 2 billion people worldwide, is the backbone of communities and economies around the world. 88% of organizations employ people in frontline roles and when frontline workers say something is not working, we can’t afford to ignore them. With this session we want to show how you c...
14:45 - 15:10 | Room B | Level: 200 | Track: Best Practices
In this session, we will explore the role of data capture, emphasizing the importance of control, compliance, and data management. We'll discuss the critical differences between basic data capture and compliant capture, highlighting how these distinctions impact AI and analytics tools. Our focus will be on effectively capturing, storing, and utiliz...
15:25 - 15:50 | Room B | Track: Calling | Level: 200
How can you turn your Teams platform into a contact center lite solution. In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today. We will also be covering how we leverage on the MS Graph API's to deliver daily insights ...
15:45 - 16:30 | Room E | Level: 200 | Track: Best Practices
In this session, we will use real-life stories (with the names changed to protect the guilty) to describe ways your Teams Phone System deployment can go horribly wrong. Think "resume generating event" type things. We will cover the issues and what you need to think about as you are planning or going through your deployment. This session has years o...
15:45 - 16:30 | Room D | Level: 200 | Track: Viva
Is your approach to communication within your business failing to hit the mark? Are your messages disjointed or too heavily focused on email? Join me as I demonstrate how employee engagement can be revolutionised with Viva Amplify! What will I get from this? A clear understanding of how to implement Viva Amplify within your organisation Actionable...
15:45 - 16:30 | Landis | Level: 400 | Track: Teams CoPilot
Officially or unofficially it’s the year of Copilot. It’s everywhere. What you can do with Copilot is pretty amazing. What makes Copilot different to other AI tools like ChatGPT is it has access to your data within your M365 organisation. However, as a developer who develops for Teams, I am being asked how we can extend Copilot e...
15:45 - 16:30 | Room C | Level: 300 | Track: Collaboration
Are you excited about the future of chat bots? Brace yourself, because voice is about to take it up a notch! Imagine your customers being able to dial a regular PSTN number and simply have a conversation. Rapid, natural, and hassle-free! Join Microsoft MVP Tom Morgan to discover the secrets to creating your very own voice-powered bots. And guess wh...
15:45 - 16:30 | Room AC | Level: 100 | Track: Insights
Martin Sacchi, Principal Group Product Manager working on M365 modern collaboration, and Rowen Forster, Senior Product Manager in Microsoft Loop will talk about how Microsoft is helping transform the way people work together with apps like Microsoft Loop, Teams and Whiteboard integrated with Copilot! They will share what Microsoft has l...
16:05 - 16:30 | Room B | Track: Collaboration | Level: 200
Less than 15% of meeting rooms globally are equipped with video conferencing technology. With cost and complexity being a huge factor in limiting wider enablement of meeting rooms, Logitech has announced the launch of a new video bar which brings the power of AI driven meetings to a low cost, easy to deploy, and easy to manage solution. Join us ...
16:30 - 16:45 | Expo | Track: Refreshments
Coffee / tea / soft drinks plus light snacks available in the exhibition hall whilst you transit to your final set of sessions
16:45 - 17:10 | Room B | Level: 100 | Track: Calling
TBC
16:45 - 17:10 | Room AC | Level: 100 | Track: Best Practices
Dive into the future of work with "How to Build a High-Performance Culture in a World of Hybrid Work," a transformative talk unveiling five innovative strategies to excel in hybrid environments using Microsoft Teams. Discover how to leverage technology for connection, foster trust, personalise engagement, promote continuous learning, and measure su...
16:45 - 17:30 | Room C | Level: 100 | Track: Viva
As an organization, you would like to have one place where your employees are going to gather all the needed information like procedures, News, Announcements, and documents,… All the options in SharePoint make it possible for your organization to create a place like that. Even with a powerful Search function users are complaining they don't ...
16:45 - 17:30 | Room D | Level: 200 | Track: Collaboration
Microsoft Teams provides companies opportunities and challenges in how users can collaborate with external parties. Sharing information from within the Microsoft Cloud is a much better proposition than information being shared in locations outside of the control of IT and corporate governance. However, faced with the myriad of options u...
16:45 - 17:30 | Landis | Level: 300 | Track: Best Practices
I’m Damian. I have many years of experience across a variety of IT roles in many different industries. I have a bit of a passion for Microsoft Message Center changes, to which I hear you ask… “Are you mad?”! Well yes maybe just a bit. However, keeping on top of Microsoft 365 change is critical to user experience, secu...
16:45 - 17:30 | Room E | Level: 300 | Track: Teams Administration
Microsoft Teams is a constantly evolving platform with new features and improvements being added at a fast pace. Staying current with these updates is critical to ensure you are getting the most out of your deployment, but sometimes it can feel like you are drinking from a firehose. Together we will cover the following: Where to find the best sour...
17:30 - 19:30 | Bistro | Track: Social & Networking
Join us at the Bistro and roof top bar area for free(ish) bar, light bites, and a chance to decompress with your friends Limited to 2 drinks per person. Check your welcome swag bag for your drink tokens. Additional drinks can be purchased separately directly at the bar.
17:30 - 19:30 | F1 Zone | Track: Social & Networking
Relax after a hard day of learning by competing in our fastest lap challenge. Take on your fellow attendees to claim the ultimate prize of Commsverse Champion! Please make your way up to the top floor. The F1 zone is clearly marked for this exclusive hire.
08:00 - 09:15 | Expo | Track: Social & Networking
Join us for registration and breakfast on the exhibition hall.
09:15 - 09:40 | Room C | Level: 200 | Track: Calling
TBC
09:15 - 10:00 | Room E | Level: 300 | Track: Collaboration
In 80% of my clients I see different examples of how to NOT collaborate in Teams, like...- Teams only hosting General Channel,- Threads without converstaions,- Excessive Chat usage/chaos, while regarding teams remain empty- Standard Channels, where a Private or Shared Channels would have been better- etc. Question: When to use what? Good question! ...
09:15 - 09:40 | Room D | Level: 200 | Track: Collaboration
Dive into the world of HP Poly and how they are now catering for this ever changing world of work through Voice & Video experiences combined with the latest advancements in Microsoft Teams Rooms features
09:55 - 10:20 | Room C | Level: 200 | Track: Calling
TBC
09:55 - 10:20 | Room D | Level: 100 | Track: Collaboration
There's a potentially critical issue when planning your move to the cloud: Deskless workers. These frontline employees are the backbone of many industries, yet they are frequently left out of the communications strategy. In this session, we'll delve into why neglecting deskless workers is a costly mistake and how embracing them can lead to enhanced...
10:15 - 11:00 | Landis | Level: 200 | Track: Teams CoPilot
Everyone has heard about Copilot but do you know how many different Copilots there are out there? Have you considered how each of these thread together? Have you worked out how to bring these together to empower your organisation with AI? AI is moving very fast and organisations are now looking at how they form a strategy for usage and governance a...
10:15 - 11:00 | Room E | Level: 200 | Track: Teams Premium
Teams Premium is here with enhance meeting security options including watermarking, end-to-end encryption and sensitivity labels. In this session we will explore how to configure the Teams Premium security features to enforce improved meeting security in a way which is easy for users and minimises the conflict between productivity and ...
10:15 - 11:00 | Room AC | Level: 300 | Track: Teams Administration
Encryption and decryption - that's what this session is all about.In this overview-session, Albert will talk about encryption in Microsoft 365 and how this works from SharePoint Online and Microsoft Teams. From the encryption standards and key-management (including double-key encryption), via Information Rights Management, to Microsoft Information ...
10:15 - 11:00 | Room B | Level: 400 | Track: Teams Administration
Poor audio, video artefacts etc are the most annoying problems with teams meetings and many thing can go wrong here. It can be the client, the headset, webcam and environment. But most time we have to dig deeper into Call Analystics, CQD-Databases and understand the various counters, who are collected by Microsoft Teams. Admins must understand, how...
10:35 - 11:00 | Room D | Level: 300 | Track: Meetings
In this session we will look into the transformative potential of integrating Neat's cutting-edge video technology with Microsoft. Attendees will gain a thorough understanding of how Neat devices enhance Microsoft Teams environments, improving meeting experiences with superior audio and video quality. The session will touch upon Neat products, fea...
10:35 - 11:00 | Room C | Level: 200 | Track: Insights
2024 and 2025 are widely seen as the years that Fixed Mobile Convergence or Business Mobile Convergence come of age. We look at the opportunity for Partners, where they deliver value to their customers, how they generate revenue, and if AI can add value to voice.
11:00 - 11:30 | Expo | Track: Social & Networking
Mid morning break with tea / coffee / soft drinks and a selection of nibbles and waffle station. Served in the exhibition hall.
11:30 - 12:15 | Room E | Level: 100 | Track: Calling
TBC
11:30 - 12:15 | Landis | Level: 200 | Track: Meetings
Join Lars Berlau, Carsten Meilbak, and Michael Broholt for a live demo of Microsoft Mesh Microsoft Mesh is a new platform that enables immersive and collaborative experiences across devices and locations. With Microsoft Mesh, you can connect with your colleagues, customers, and partners in mixed reality, share 3D content, and collaborate in real ti...
11:30 - 12:15 | Room C | Level: 200 | Track: Teams Premium
Microsoft Teams is a powerful platform for collaboration, communication, and productivity. But did you know that there are different ways to enhance and optimise your Teams experience? In this session, you will learn from Jason Wynn, a Microsoft MVP and an expert in Teams, about the differences between Microsoft Teams Premium and Microsoft 365 Copi...
11:30 - 12:15 | Room B | Level: 300 | Track: Teams Administration
The talk covers the common security risks and challenges associated with Teams, and how to mitigate them. We will cover both Teams sharing and content security as well as authentication, access and administration security as well – which will take us into the world of Entra ID (Azure Active Directory). The talk will provide practical tips and...
11:30 - 12:15 | Room D | Level: 200 | Track: Collaboration
Teams and Microsoft 365 external sharing is all about publishing or collaborating with people outside your organization. Users will find ways to do it with or without IT support (typically through email or shadow IT), so it's important for IT to provide an easy way for them to do it effectively and securely. Sharing can be done in a number of diffe...
11:30 - 12:15 | Room AC | Level: 400 | Track: Calling
Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization. In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more calling scenarios. You will discover how to set up and manage shared calling, deleg...
12:15 - 13:15 | Expo | Track: Social & Networking
Join us for lunch on the exhibition floor. Menus tbc.
13:15 - 14:00 | Room D | Level: 300 | Track: Teams CoPilot
Copilot for Microsoft 365 is an AI companion that helps you with various tasks, such as writing, searching, creating, and learning. In this session, you will learn how to optimise your experience with Copilot for Microsoft 365, both as an end user and an admin. You will discover how to: Integrate Copilot for Microsoft 365 with external services, s...
13:15 - 14:00 | Room E | Level: 200 | Track: Teams CoPilot
This session focuses on the transformative role of artificial intelligence (AI) in Human Resources (HR), emphasizing its impact on improving workplace experiences and organizational productivity. Participants will explore the concept and practicalities of developing an AI-based HR Copilot, which serves as a digital assistant for employees, offering...
13:15 - 14:00 | Room C | Level: 300 | Track: Calling
Emergency call notifications in Teams are a feature that allows administrators and users to receive alerts when someone in their organization makes an emergency call using Teams Phone System. The notifications can help responders locate and assist the caller quickly and efficiently. Currently, this is limited to notifying a group of people in a gro...
13:15 - 14:00 | Room AC | Level: 400 | Track: Teams Administration
Last year, Microsoft announced the Microsoft Devices Ecosystem platform, a new flavor of Android for Teams devices. But who actually writes that operating system? How is it supported? More importantly, how will this and the move to "Non-Google Mobile Services" impact your support of Teams devices? Any impact on Intune? (Spoler Alert: YES!) Is this ...
13:15 - 14:00 | Landis | Level: 200 | Track: Collaboration
This session is perfect for end users, trainers and those driving workplace adoption. Go beyond screen sharing and leverage the tools already available in Teams (and M365) to make online meetings better for free! Online meetings really can be engaging and interactive! The session will explore why the tools aren’t being used, why and how they ...
13:15 - 13:40 | Room B | Level: 300 | Track: Collaboration
An immersive and interactive session that delves into the future of AI-powered collaboration within intelligent meeting rooms. As a leader in innovation, Lenovo is committed to providing the leading computing solution that literally empowers seamless collaboration experiences. In this session, participants will gain valuable insights into the inter...
14:15 - 15:00 | Room AC | Level: 100 | Track: Best Practices
What’s so great about the Microsoft Teams Community anyway? Practical tips for engaging with the community: Where to engage – online communities, in person events and user groups How you can add value – even if you think you have nothing to say! What you’ll get out of active engagement in the community Learn more about...
14:15 - 14:40 | Landis | Level: 100 | Track: Collaboration
Welcome to this session where you will learn how to use Teams in a way that suits your (sorry for being the one to break it to you) ancient brain. We will dig deeper into neuroscience to explain why some digital behaviours is directly contraproductive for our brains and which digital behaviours should be promoted. And you will of course get hands-o...
14:15 - 14:40 | Room B | Level: 200 | Track: Calling
Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" cap...
14:15 - 15:00 | Room C | Level: 300 | Track: Best Practices
I'm guessing your organisation has Microsoft Teams by now. Over 320M users do. Teams brought together "collaboration" and "Unified Communications" for users, but did it bring them together in your IT Operations? If you are like many organisations, possibly not. As well as working with many enterprises, Tom Arbuthnot regularly speaks to many m...
14:15 - 15:00 | Room E | Level: 200 | Track: Viva
Do you want to set goals that are SMART, not just smart? Then join us for this session where we will teach you how to create Specific, Measurable, Achievable, Relevant, and Time-Bound objectives that will help you achieve success in your personal and professional life.
14:15 - 15:00 | Room D | Level: 200 | Track: Viva
Is your Hiring Process well… overwhelming? A convoluted hiring process can cost businesses time, money, and the perfect hire. Let's face it – these processes don’t only impact HR anymore, either. Modern work significantly impacts IT professionals, M365 Strategists, and workplace consultants. Join th...
11:30 - 12:55 | Room E | Track: Meetings | Level: 100
Join us for an in person session where we'll present what's new in the world of Microsoft Teams devices and new features, with a chance to ask any questions.
09:20 - 11:00 | Room A | Track: Insights | Level: 100
Where would a Microsoft conference be without focus on AI? :-) Our keynote this year will be split into 3 segments to bring you up to speed with what is happening within the UC market, how businesess and the industry are enriching their collaboration and customer engagement with the introduction of AI. Microsoft’s Communications Momentum: Is ...
11:30 - 11:55 | Room D | Track: Best Practices | Level: 300
Alex will talk about how AI can be used to enhance and streamline the customer experience, whilst also exploring what organisations need to consider when embarking on the journey to using AI as part of their customer interactions.
11:30 - 11:55 | Room C | Track: Calling | Level: 200
Microsoft Teams has emerged as a powerful platform for building next-generation contact centres. As Artificial Intelligence (AI) revolutionizes the customer experience landscape, organizations are leveraging Teams to seamlessly integrate intelligent automation into their contact centre operations, however successful implementation requires an overa...
09:15 - 10:00 | Room B | Track: Best Practices | Level: 300
Join us for an interactive Ask Me Anything panel session with four Microsoft Microsoft Most Valuable Professionals (MVPs). On the panel: Nikki Chapple - Microsoft 365 Governance & Compliance Tom Morgan - Microsoft Teams Development Platform Karoliina Kettukari - Modern Work Ben Lee - M365 and Microsoft Teams Don't miss out o...