James joined iTEL as Managing Director in 2018. In addition to running the business, he leads relationships with vendors and solution providers. He spent the previous 16 years at KPMG, working within audit and restructuring before being made a director in KPMG’s Northern Enterprise Consulting team. Here, he supported clients with services ranging from strategic reviews to operational improvements and supply chain management. James is a Fellow of the Institute of Chartered Accountants and holds an MBA from London Business School. 

iTEL is a digital adoption specialist dedicated to helping organizations unlock the full value of Unified Communications (UC) and accelerate digital transformation. Our mission is simple: empower users to embrace UC solutions with confidence and drive long-term success. 

Our Digital Assistant sits on top of UC Voice platforms, delivering context-aware workflows and guided learning journeys that make complex tasks simple. It provides two core functions:
? End-User Onboarding: guiding new users through setup and initial tasks in their live environment to ensure a smooth start. 
? End-User In-Life Support: powered by AI Summary and ucSKILLS, delivering real-time assistance, contextual guidance, and skill-building resources throughout the user journey. 

For those who need deeper insights, we offer interactive eLearning via our Learning Management System (LMS), ucSKILLS. Together, these tools accelerate UC adoption, improve ROI, and reduce churn, ensuring customers realize the full potential of their UC investment. 

Beyond adoption, we provide sales enablement resources that help partners and their sales channels position UC solutions effectively and drive revenue growth. This includes accredited eLearning programs that ensure consistent messaging and well-educated sellers, empowering teams to confidently engage customers and close deals. 

Founded in 1993, iTEL has supported over 100,000 companies worldwide. From our first PBX project for BT to today’s cloud-based UC platforms, we’ve built a reputation for customer-focused delivery. Our expertise spans major UC solutions, including Microsoft Teams, Cisco, RingCentral, and Avaya.