Contact Centre & AI Specialist, AudioCodes

Jon works with partners and customers across EMEA to bring contact centres into the modern age, with a focus on AI, voice, and Microsoft Teams. He specialises in making complex tech like conversational AI and voice integration actually work in the real world. At AudioCodes, Jon helps drive adoption of solutions like Voca CIC, combining practical experience with a no-nonsense approach to customer experience and service automation.

AudioCodes is a global leader in enterprise voice technology and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences, and business growth. Our portfolio spans secure voice infrastructure, unified communications, and contact center integration, and next-generation AI-powered voice solutions. With over 30 years of expertise and with presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile, and future-ready interactions across the enterprise.