Tom Shinners is a Channel & Ecosystem Leader at Intrado, focused on helping Microsoft-centric organizations and partners deliver secure, compliant, and life‑safety–ready communications solutions. With nearly three decades of experience across wireless, SaaS, and enterprise connectivity, Tom has worked on both sides of the channel—as a partner and as a vendor—bringing a practical, partner‑first perspective to modern collaboration deployments. 

At Intrado, Tom works closely with resellers, MSPs, and service providers supporting Microsoft Teams, ensuring emergency calling, E911, and regulatory compliance are addressed early and designed correctly—not as a last‑minute add‑on. He regularly collaborates with Microsoft-focused partner communities to help organizations deploy Teams in a way that is compliant, scalable, and ready for real‑world emergency scenarios. 

Tom is passionate about building strong partnerships, aligning strategy with execution, and enabling Microsoft users to connect people to help when it matters most.

Ensure safety and compliance with an E911 service certified and supported by Microsoft.

lntrado E911 solutions deliver caller location and route 911 calls to the correct PSAP - every time, anywhere, with any device - keeping employees safe and expediting emergency response while meeting state and federal regulations.

Microsoft Teams can now automatically track and locate 911 calls using Dynamic E911, a cloud-based location tracking feature that is natively integrated in Teams. lntrado' s E911 solution for Microsoft Teams with Direct Routing processes 911 calls by routing the call and location information from the cloud to the appropriate PSAP. It also offers standardized E911 capabilities for clients using multi-vendor Unified Communications (UC) environments.

Intrado is the one essential partner for those committed to saving lives and protecting communities. As a leading global provider of trusted emergency response solutions, our innovative technology, backed by legacy intelligence and passionate experts, ensures we deliver end-to-end solutions that are resilient, intuitive, and insightful. Intrado solutions not only help improve public safety outcomes but also make a critical difference in emergency response.