Ritchie Butters
Director of Sales & Channel
IP Integration
Speaker's Sessions
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EVP Modern Work and Marketing at Momentum -
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Mountbatten (6th Floor)
In Person
The Economics of Modern CX: What Actually Changes the Cost Curve?
16th Jun
12:30pm - 1:00pm BST
Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? This session explores how CX economics are evolving in practice, including cost displacement versus cost creation, the impact of AI on seat models and workforce stru...
Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? ...
3 attending
The Economics of Modern CX: What Actually Changes the Cost Curve?
16th Jun
12:30pm - 1:00pm BST
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Booth Staff
Meg Turner
Channel Marketing Executive at IP Integration
Kevin Ellis
Channel Manager at IP Integration