Results-driven CX AI specialist with a proven track record in digital transformation in regulated environments, AI-powered customer experience at enterprise scale. I combine deep knowledge of conversational AI with a commercial mindset that turns complex technology into measurable business outcomes.

Currently leading Zoom AI CX across EMEA, I work with organisations exploring AI solutions that reduce costs, improve customer experience, and deliver clear ROI. From scoping Proofs of Concept to building business cases and guiding customers through structured discovery-to-deployment journeys, I bridge the gap between technology capability and real-world value.