This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
33 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (33)
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Rob Watts
Sr UCC Engineer (MVP) at AVI-SPL
Fraser Cumming
Senior Support Analyst at Quorum
Julian Fox
CEO & Founder at Techrelate Ltd
Martin Harris
Head of Sales at Vonage
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Neil English
Pre Sales Solution Architect at ANS
Thomas Stensitzki
Expert at Granikos GmbH & Co. KG
Royce Smallbone
Development Director at Binary IS Limited
Paul Barnes
Support at QWARE
Pradeep Kandel
System Engineer at ERGOS UK
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Tina Shepherd
Cloud Solution Architect at Microsoft
Triparna Ray
Technical Architect at IBM
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Rita Pereira
Senior Consultant at Avanade
+17 other Attendees