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Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
29 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (29)
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Oliver Foster
CRM Development Manager at Sable International
Khurim Shabaz
Architect at Invetiv
Pradeep Kandel
System Engineer at ERGOS UK
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Neil English
Pre Sales Solution Architect at ANS
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Crawford Hawley-Groat
Consultant CTO at Quorum
David Sabat
D365 Presales Architect at Delaware
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Martin Harris
Head of Sales at Vonage
Paul Barnes
Support at QWARE
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Sundar Raghavan
Principal at AppOps.AI
+13 other Attendees