This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
33 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (33)
Royce Smallbone
Development Director at Binary IS Limited
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Julian Fox
CEO & Founder at Techrelate Ltd
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Pradeep Kandel
System Engineer at ERGOS UK
Thomas Stensitzki
Expert at Granikos GmbH & Co. KG
Kayleigh Duddy
D365 Team Leader at ANS
Martin Harris
Head of Sales at Vonage
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Sundar Raghavan
Principal at AppOps.AI
Chris Leonard
Senior Analyst at Quorum
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
Neil English
Pre Sales Solution Architect at ANS
Triparna Ray
Technical Architect at IBM
+17 other Attendees