This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
29 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (29)
Kayleigh Duddy
D365 Team Leader at ANS
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Rita Pereira
Senior Consultant at Avanade
Chris Leonard
Senior Analyst at Quorum
Neil English
Pre Sales Solution Architect at ANS
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Oliver Foster
CRM Development Manager at Sable International
Paul Barnes
Support at QWARE
Brett Davis
Presales Solution Architect at Delaware
Martin Harris
Head of Sales at Vonage
Fraser Cumming
Senior Support Analyst at Quorum
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Kapila Munaweera
Solution Architect at University of Sussex
Thomas Stensitzki
Expert at Granikos GmbH & Co. KG
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Pradeep Kandel
System Engineer at ERGOS UK
+13 other Attendees