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Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
29 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (29)
Paul Barnes
Support at QWARE
Oliver Foster
CRM Development Manager at Sable International
Kapila Munaweera
Solution Architect at University of Sussex
Fraser Cumming
Senior Support Analyst at Quorum
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Rita Pereira
Senior Consultant at Avanade
Chris Leonard
Senior Analyst at Quorum
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Khurim Shabaz
Architect at Invetiv
Triparna Ray
Technical Architect at IBM
David Sabat
D365 Presales Architect at Delaware
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Sundar Raghavan
Principal at AppOps.AI
+13 other Attendees