Loading...
This Session has ended

Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
29 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (29)
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
David Sabat
D365 Presales Architect at Delaware
Martin Harris
Head of Sales at Vonage
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
Fraser Cumming
Senior Support Analyst at Quorum
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Julian Fox
CEO & Founder at Techrelate Ltd
Neil English
Pre Sales Solution Architect at ANS
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Kayleigh Duddy
D365 Team Leader at ANS
Brett Davis
Presales Solution Architect at Delaware
Crawford Hawley-Groat
Consultant CTO at Quorum
Royce Smallbone
Development Director at Binary IS Limited
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Janice Briggs
CRM Consultant at Total Enterprise Solutions
+13 other Attendees