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Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
33 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (33)
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Martin Harris
Head of Sales at Vonage
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Dave Harris
Head of CRM at Kerv Digital
Sundar Raghavan
Principal at AppOps.AI
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Kapila Munaweera
Solution Architect at University of Sussex
Pradeep Kandel
System Engineer at ERGOS UK
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Julian Fox
CEO & Founder at Techrelate Ltd
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Brett Davis
Presales Solution Architect at Delaware
Rob Watts
Sr UCC Engineer (MVP) at AVI-SPL
Triparna Ray
Technical Architect at IBM
Chris Leonard
Senior Analyst at Quorum
+17 other Attendees