This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
33 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (33)
Kayleigh Duddy
D365 Team Leader at ANS
Neil English
Pre Sales Solution Architect at ANS
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Julian Fox
CEO & Founder at Techrelate Ltd
Martin Harris
Head of Sales at Vonage
Paul Barnes
Support at QWARE
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Khurim Shabaz
Architect at Invetiv
David Sabat
D365 Presales Architect at Delaware
Chris Leonard
Senior Analyst at Quorum
Crawford Hawley-Groat
Consultant CTO at Quorum
Tina Shepherd
Cloud Solution Architect at Microsoft
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Fraser Cumming
Senior Support Analyst at Quorum
+17 other Attendees