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Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
33 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (33)
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Dave Harris
Head of CRM at Kerv Digital
Pradeep Kandel
System Engineer at ERGOS UK
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Chris Leonard
Senior Analyst at Quorum
Rob Watts
Sr UCC Engineer (MVP) at AVI-SPL
Fraser Cumming
Senior Support Analyst at Quorum
Royce Smallbone
Development Director at Binary IS Limited
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Tina Shepherd
Cloud Solution Architect at Microsoft
Martin Harris
Head of Sales at Vonage
Kayleigh Duddy
D365 Team Leader at ANS
Brett Davis
Presales Solution Architect at Delaware
Julian Fox
CEO & Founder at Techrelate Ltd
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
+17 other Attendees