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Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
33 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (33)
Dave Harris
Head of CRM at Kerv Digital
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
Oliver Foster
CRM Development Manager at Sable International
Chris Leonard
Senior Analyst at Quorum
Sundar Raghavan
Principal at AppOps.AI
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Julian Fox
CEO & Founder at Techrelate Ltd
Neil English
Pre Sales Solution Architect at ANS
Brett Davis
Presales Solution Architect at Delaware
Crawford Hawley-Groat
Consultant CTO at Quorum
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Khurim Shabaz
Architect at Invetiv
Rob Watts
Sr UCC Engineer (MVP) at AVI-SPL
Fraser Cumming
Senior Support Analyst at Quorum
David Sabat
D365 Presales Architect at Delaware
Rita Pereira
Senior Consultant at Avanade
+17 other Attendees