Loading...
This Session has ended

Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions

18th Oct 10:00am - 10:40am BST Pioneer 2 (Ground Floor)
33 attended
Session Description

Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!

Tina Shepherd

Cloud Solution Architect
Microsoft
Attendees (33)
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Khurim Shabaz
Architect at Invetiv
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Chris Leonard
Senior Analyst at Quorum
Rita Pereira
Senior Consultant at Avanade
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Neil English
Pre Sales Solution Architect at ANS
Sundar Raghavan
Principal at AppOps.AI
Julian Fox
CEO & Founder at Techrelate Ltd
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Martin Harris
Head of Sales at Vonage
Royce Smallbone
Development Director at Binary IS Limited
Dave Harris
Head of CRM at Kerv Digital
Brett Davis
Presales Solution Architect at Delaware
+17 other Attendees