This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
29 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (29)
Kayleigh Duddy
D365 Team Leader at ANS
Thomas Stensitzki
Expert at Granikos GmbH & Co. KG
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Rita Pereira
Senior Consultant at Avanade
Brett Davis
Presales Solution Architect at Delaware
Julian Fox
CEO & Founder at Techrelate Ltd
Triparna Ray
Technical Architect at IBM
Sundar Raghavan
Principal at AppOps.AI
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Crawford Hawley-Groat
Consultant CTO at Quorum
Oliver Foster
CRM Development Manager at Sable International
Chris Leonard
Senior Analyst at Quorum
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Pradeep Kandel
System Engineer at ERGOS UK
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
+13 other Attendees