This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
33 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (33)
Joshua Brammall
Dynamics 365 Senior engineer at Irwin Mitchell
Rob Watts
Sr UCC Engineer (MVP) at AVI-SPL
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Kapila Munaweera
Solution Architect at University of Sussex
Fraser Cumming
Senior Support Analyst at Quorum
Dave Harris
Head of CRM at Kerv Digital
Khurim Shabaz
Architect at Invetiv
Kayleigh Duddy
D365 Team Leader at ANS
Paul Barnes
Support at QWARE
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Crawford Hawley-Groat
Consultant CTO at Quorum
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Neil English
Pre Sales Solution Architect at ANS
Thomas Stensitzki
Expert at Granikos GmbH & Co. KG
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Areti Iles
Head of Professional Services at Telefonica Tech
+17 other Attendees