This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
29 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (29)
Chris Leonard
Senior Analyst at Quorum
David Sabat
D365 Presales Architect at Delaware
Triparna Ray
Technical Architect at IBM
Simon Gardner
M365 Technology and Engagement Specialist at Raytheon UK
Martin Harris
Head of Sales at Vonage
Paul Barnes
Support at QWARE
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Khurim Shabaz
Architect at Invetiv
Royce Smallbone
Development Director at Binary IS Limited
Oliver Foster
CRM Development Manager at Sable International
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Fraser Cumming
Senior Support Analyst at Quorum
Kayleigh Duddy
D365 Team Leader at ANS
Pradeep Kandel
System Engineer at ERGOS UK
Jacqueline Lundquist
Dynamics CE/PP Functional Consultant at mhance
Jerome Simeoni
AI Business Solutions Architect - Manager at Delaware
+13 other Attendees