This Session has ended
Advanced Call Management in Microsoft Teams: Mastering Call Queues, Auto Attendants, and Contact Center Solutions
18th Oct
10:00am - 10:40am BST
Pioneer 2 (Ground Floor)
29 attended
Session Description
Are you familiar with the basics of call management in Microsoft Teams and ready to take your skills to the next level? Join us for this session where we'll dive deeper into the nuances of call queues, auto attendants, and contact center solutions. We'll explore advanced features, best practices, and real-world scenarios to help you master these tools and optimize your call management strategy. By the end of this session, you'll have a comprehensive understanding of how to leverage these solutions to enhance efficiency and improve customer satisfaction. Don't miss this opportunity to elevate your call management expertise!
Attendees (29)
Kayleigh Duddy
D365 Team Leader at ANS
Chris Leonard
Senior Analyst at Quorum
Martin Harris
Head of Sales at Vonage
Lynsey Winchurch
Power Platform & D365 Architect & Team Lead at CPS Ltd
Crawford Hawley-Groat
Consultant CTO at Quorum
Neil English
Pre Sales Solution Architect at ANS
Alan Tiller
IT & Systems Engineer at WightFibre Ltd
Paul Barnes
Support at QWARE
Emma Ohlsson
D365 SCM Lead Consultant at Inciper
Fraser Cumming
Senior Support Analyst at Quorum
Janice Briggs
CRM Consultant at Total Enterprise Solutions
Kapila Munaweera
Solution Architect at University of Sussex
Rita Pereira
Senior Consultant at Avanade
Dave Henderson
IT Support Analyst at Quorum Network Resources Ltd
Walter Ciscato
Cloud Architect at Vision Unit GmbH
Oliver Foster
CRM Development Manager at Sable International
+13 other Attendees