Commsverse - Microsoft Teams Conference 2021

Tackling Complexity – the technical and operational challenges of Teams migration

at 40 mins - Room D

Hybrid Session Video Conference
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About The Speaker

John Stewart-Murray


John Stewart-Murray
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AudioCodes is proud to be a headline sponsor at Commsverse and looks forward to meeting you. As a leading provider of advanced communications solutions and services for the digital workplace. AudioCodes support enterprises in navigating their digital transformation in three key areas:

 UNIFIED COMMUNICATIONS & COLLABORATION - Enterprise adoption of unified communications & collaboration platforms such as Microsoft Teams is growing rapidly to support the "hybrid workplace" and the "work from anywhere" generation. AudioCodes is an expert in helping enterprises seamlessly and cost effectively migrate from any legacy voice environment to Microsoft Teams as their primary platform for voice and collaboration.  AudioCodes can provide:

  • Secure, high-quality voice calling with Session Border Controllers certified for Direct Routing for Microsoft Teams.
  • Centralised management and monitoring tools to simplify IT operations for user onboarding and moves/changes.
  • Certified IP Phones built with native Microsoft Teams clients for a high quality and intuitive user experience.
  • Meeting room devices offering outstanding video and audio collaboration, designed specifically to support Teams Meetings in the hybrid workplace.
  • Microsoft Teams call recording for compliance or quality needs
  • Meeting Insights, which can dramatically improve meeting productivity by capturing and distributing Teams meeting content and actions.
  • Super-easy migration via Live for Microsoft Teams subscription based managed services.

 MODERNISING CONTACT CENTRES - AudioCodes offers a wide range of innovative voice solutions that allow enterprises and outsourced contact centre providers to modernise ANY existing contact centre platform, while controlling the budget and maintaining a high level of voice quality and service availability. AudioCodes can help teams and organisations who manage contact centres :

  • Seamlessly integrate existing contact centre and PBX/UC platforms with Microsoft Teams.
  • Rapidly deploy work from anywhere agents with high quality voice/collaboration connectivity.
  • Easily add voice and video click-to-call from websites and mobile applications via webRTC.
  • Improve customer experience and reduce costs via conversational AI integration, for example, voice-enabling chatbots.
  • Modernise ANY contact centre easily via AudioCodes Live CX, which wraps all of this together as a managed service.

 CONVERSATIONAL AI - AudioCodes can help enterprises enhance their customer experience and lower costs with Conversational IVR and Conversational Voice Bots. How? By enabling developers, integrators and IT professionals to voice-enable IVR and seamlessly augment service bots with voice engagement channels. With recent developments in artificial intelligence, speech recognition and generation, and natural language understanding, more and more organizations are turning to conversational AI to give their customers a high level of service whenever they get in touch, while ensuring that costs are kept under control.

  • AudioCodes Voca Agile Conversational IVR instantly automates calling journeys for customers by using simple, intuitive voice requests.
  • AudioCodes VoiceAI Connect creates a communication hub between any bot framework, any telephony system and any cognitive speech service to support virtually any voice-bot use case. Voice.AI Connect is also offered as a managed service, allowing the enterprise to focus on the customer journey and experience, while AudioCodes takes care of the underlying voice technology and automation.

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