Co-founder at Mida Solutions
I am one of the co-founders of Mida Solutions and in the last 15 years my mission has always been finding the best solution addressing customer needs in terms of Unified Communications.
My focus has always been far beyond the specific technology, but I am thrilled by the UC scenario we are facing within Microsoft Teams, and in my session, I'm going to explain in detail the advantages of using direct routing to manage UC in MS Teams and talk about some key partnerships which make just super-easy for companies to transfer their voice to Teams, not missing any pieces of the puzzle, thanks to Mida UC applications for MS Teams.https://www.midasolutions.com/
Our connected contact center, included in Microsoft Connected Contact Center certification program, was designed to empower Microsoft Teams' native voice capabilities and expand them, transforming Teams actually into a single Communication HUB for SMBs and large enterprises.
Indeed, Mida applications for MS Teams comprehend both a professional contact center (made of a supervisor console, automated attendant, queue manager), an attendant console and a compliance recorder. Fulfilling all the key UC needs a company has.
Mida Solutions is an Italian company with more than 17 years of experience in the Unified Communications market. We have more than 300 customers worldwide, thanks also to the strong partnerships with some of the main players on the market.
In the last 3 years, we have focused our research and development efforts on the Microsoft ecosystem, as in unsuspected times we recognized the potentials of Microsoft Teams as a UC platform.
That's why since day 1, our main goal was to empower Microsoft Teams with the advanced call management features a professional contact center service needs.
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