Teams Phone – What You Didn’t Know (2026 Edition)

Microsoft Teams is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization, now enhanced with Copilot and AI.

In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more calling scenarios. A true 400 level session!

We’ll also dive deep into advanced features like Copilot, advanced call flows, Queues App, Teams Phone extensibility and much more. 

Whether you’re new to Teams Phone or already deploying it at scale, this session will help you master the latest capabilities and deliver a modern, AI-powered communication experience.