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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Matt Landis
Managing Owner at Landis Technologies
Michael Rinner
Converged Communications - CSA at Microsoft
Dino Caputo
MVP & Partner at EnableUC Inc.
Aaron Botello
Network Engineer at University of Colorado at Boulder
Matthew Holloway
Global Client Partner at DSTNY for Service Providers
Marty Mastera
Solutions Design Engineer at Momentum
Jonathan Zenir
Microsoft
Ron Wolfe
VP, Microsoft Practice at AVISPL
Matt Amato
Technical Solutions Executive at Insight
Satyendra Sharma
Sr Solutions Architect at Netrix Global
Yulia Papadelis
Director of Strategic Alliances at Ribbon Communications
Kurt Johnson
Director of Service Delivery at TechNet UC
Brian Hall
UC Solutions Design Engineer at Continuant
Tom Arbuthnot
Co-Founder at Empowering.Cloud
Tom Brown
Principal Consultant at CDW
Ryan Clabaugh
Director - Partner Channel & Strategic Alliances at Micro-Tel
+55 other Attendees