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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Dino Caputo
MVP & Partner at EnableUC Inc.
Matthew Holloway
Global Client Partner at DSTNY for Service Providers
Satyendra Sharma
Sr Solutions Architect at Netrix Global
Shannon Gunter
Region Sales Manager at Enghouse
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Katrin Henkel
President at ASC Americas Inc
Adam Pottorff
Director of Channel Sales at CallTower
Avi Perpinyal
Solution Architect at NTT Data
Samuel Smith
Cloud Communication Specialist at Arcadis
Jason Morales
Customer Success Account Manager at Microsoft
STAN Bryant
Saddleback Communications
Tim Haskell
Voice Services Manager at UNIVERSITY OF COLORADO BOULDER
Sarah Wilson
Unified Communications Engineer at Atkore
Bob Visser
Director at Anywhere365
Missie Doll
System Admin at CU Boulder
Gregory Matheny
Managing Partner at BCG Communications
+55 other Attendees