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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Brian Hall
UC Solutions Design Engineer at Continuant
Avi Perpinyal
Solution Architect at NTT Data
Robert Remsik
VOIP Architect at Colorado State University
Aaron Chavez
Senior Account Executive at Cloud Revolution
Adam Pottorff
Director of Channel Sales at CallTower
Missie Doll
System Admin at CU Boulder
Wendell Martin
Sales Managers at Landis Technologies.
Rich Coy
Territory Manager at Jabra
Satyendra Sharma
Sr Solutions Architect at Netrix Global
Matthew Carlson
Cloud Solutions Architect at Microsoft
Matt Landis
Managing Owner at Landis Technologies
Brian Rappe
Senior Director, Sales at LoopUp
Chris Macaluso
Principal Consultant at Quisitive
Ben Lee
Head "Microsoft" Nerd at N-Able
Ryan Herbst
VP & Chief Strategist at UnifiedCommunications.com
Mary Patton
Sr. M365 Engineer at PDS Health
+55 other Attendees