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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Ed Douglas
O365 Platform Administrator at Doosan Digital Innovation America
Marty Mastera
Solutions Design Engineer at Momentum
Orlando Nunez
Telecom Engineer at University of South Florida
Yulia Papadelis
Director of Strategic Alliances at Ribbon Communications
Samuel Smith
Cloud Communication Specialist at Arcadis
Jonathan Zenir
Microsoft
Kurt Johnson
Director of Service Delivery at TechNet UC
STAN Bryant
Saddleback Communications
Chris Macaluso
Principal Consultant at Quisitive
Shannon Gunter
Region Sales Manager at Enghouse
Jason Morales
Customer Success Account Manager at Microsoft
John Deletre
Chief of UC & CX practice at Solulan
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Ward Knutson
Telecommunications Analyst at Doosan Digital Innovation of America
Ashish Gupta
Senior Product Manager at Microsoft
Tim Haskell
Voice Services Manager at UNIVERSITY OF COLORADO BOULDER
+55 other Attendees