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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Brian Hall
UC Solutions Design Engineer at Continuant
Ben Lee
Head "Microsoft" Nerd at N-Able
Tom Arbuthnot
Co-Founder at Empowering.Cloud
Robert Remsik
VOIP Architect at Colorado State University
Dave Jindra
Account Executive at ScanSource
Wendell Martin
Sales Managers at Landis Technologies.
Missie Doll
System Admin at CU Boulder
Avi Perpinyal
Solution Architect at NTT Data
Samuel Smith
Cloud Communication Specialist at Arcadis
Brian Szep
Director of Engineering - Modern Workplace at Black Box
Paul Streit
Solutions Engineer at Enghouse Interactive
Ryan Herbst
VP & Chief Strategist at UnifiedCommunications.com
Jason Morales
Customer Success Account Manager at Microsoft
Matt Amato
Technical Solutions Executive at Insight
Chris Gower
Partner Sales Manager - Microsoft at Five9
Ashish Gupta
Senior Product Manager at Microsoft
+55 other Attendees