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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Sarah Wilson
Unified Communications Engineer at Atkore
STAN Bryant
Saddleback Communications
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Jonathan Zenir
Microsoft
Ryan Clabaugh
Director - Partner Channel & Strategic Alliances at Micro-Tel
Connor Corbet
Consulting Engineer at CDW
Olivier Przybylski
Office 365 Program Manager at Boulder County
Dan Brinkmann
COO at Summit Technology
Matthew Holloway
Global Client Partner at DSTNY for Service Providers
Chris Macaluso
Principal Consultant at Quisitive
Michael Dingman
Computing Specialist at Boulder County Government
Ryan Herbst
VP & Chief Strategist at UnifiedCommunications.com
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Mary Patton
Sr. M365 Engineer at PDS Health
Chene Godsey
Director, Solutions Architecture & Engineering at Veralto Corporation
Brian Rappe
Senior Director, Sales at LoopUp
+55 other Attendees