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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Michael Dingman
Computing Specialist at Boulder County Government
Brian Szep
Director of Engineering - Modern Workplace at Black Box
Jim Marquez
Infrastructure Engineer at The Kroger Co.
Tom Arbuthnot
Co-Founder at Empowering.Cloud
Avi Perpinyal
Solution Architect at NTT Data
Jonathan Zenir
Microsoft
Katrin Henkel
President at ASC Americas Inc
Adam Pottorff
Director of Channel Sales at CallTower
Missie Doll
System Admin at CU Boulder
Orlando Nunez
Telecom Engineer at University of South Florida
Matthew Carlson
Cloud Solutions Architect at Microsoft
Wendell Martin
Sales Managers at Landis Technologies.
Julissa Ricks
Co-Owner / Project Manager at BriComp IT Consulting Services
Herman Seminiano
Principal Solutions Architect at AudioCodes
Sarah Wilson
Unified Communications Engineer at Atkore
Paul Streit
Solutions Engineer at Enghouse Interactive
+55 other Attendees