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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Satyendra Sharma
Sr Solutions Architect at Netrix Global
Jonathan Zenir
Microsoft
Young Kim
Enterprise Architect at CBTS
Tom Brown
Principal Consultant at CDW
Hans Glauth
Senior UC Engineer at Veralto
Brian Rappe
Senior Director, Sales at LoopUp
Jim Marquez
Infrastructure Engineer at The Kroger Co.
Adam Pottorff
Director of Channel Sales at CallTower
Wendell Martin
Sales Managers at Landis Technologies.
Ashish Gupta
Senior Product Manager at Microsoft
Marty Mastera
Solutions Design Engineer at Momentum
Michael Rinner
Converged Communications - CSA at Microsoft
Sarah Wilson
Unified Communications Engineer at Atkore
Bill Magnuson
Principal Consultant & Founder at BINDMYIT
Gregory Matheny
Managing Partner at BCG Communications
Ryan Clabaugh
Director - Partner Channel & Strategic Alliances at Micro-Tel
+55 other Attendees