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Is Teams Ready To Be Your Contact Center?

23rd Apr 1:00pm - 2:00pm MDT Clear Creek
71 attended
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (71)
Ryan Herbst
VP & Chief Strategist at UnifiedCommunications.com
Brian Muller
Staff Manager IT at Qualcomm
Dan Brinkmann
COO at Summit Technology
John Deletre
Chief of UC & CX practice at Solulan
Chris Gower
Partner Sales Manager - Microsoft at Five9
Young Kim
Enterprise Architect at CBTS
Aaron Chavez
Senior Account Executive at Cloud Revolution
Ron Wolfe
VP, Microsoft Practice at AVISPL
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Bill Magnuson
Principal Consultant & Founder at BINDMYIT
Dino Caputo
MVP & Partner at EnableUC Inc.
Yulia Papadelis
Director of Strategic Alliances at Ribbon Communications
Tim Haskell
Voice Services Manager at UNIVERSITY OF COLORADO BOULDER
Ed Douglas
O365 Platform Administrator at Doosan Digital Innovation America
Brian Hall
UC Solutions Design Engineer at Continuant
Adam Pottorff
Director of Channel Sales at CallTower
+55 other Attendees