Call for Content - Glossary

Agentic AI

This track explores how autonomous and semi-autonomous AI agents are transforming unified communications and contact center environments. Sessions should focus on AI systems that can perceive context, make decisions, and take action across channels, supporting employees, assisting customers, and optimizing operations. Topics may include AI agents for customer self-service and live-agent augmentation, orchestration across voice, chat, video, and messaging, workflow automation, real-time decisioning, and human-in-the-loop designs. Practical case studies, architectural approaches, governance, trust, and the impact on CX and workforce productivity are especially encouraged.

AI in Meetings

This track focuses on how AI is reshaping meetings and collaboration through Microsoft Teams and Copilot. Sessions should explore intelligent meeting experiences such as real-time assistance, meeting summaries and action items, conversational search, follow-ups, and workflow integration before, during, and after meetings. Topics may include Copilot use cases for productivity and decision-making, integration with Microsoft 365 data, security and compliance considerations, user adoption strategies, and measurable business outcomes. Submissions featuring real-world deployments, best practices, and lessons learned from enabling AI-powered meetings at scale are strongly encouraged.

Architecture & Integrations

This track covers the architectural foundations and integrations that enable scalable, secure, and extensible unified communications solutions across Microsoft Teams and the broader Microsoft 365 ecosystem. Sessions should focus on designing and integrating voice, meetings, messaging, and collaboration with services such as Azure, Entra ID, Power Platform, Graph, and third-party UC and contact center platforms. Topics may include solution architecture, identity and security models, telephony and PSTN integration, APIs and extensibility, data flow and compliance, and hybrid or multi-vendor environments. Practical guidance, reference architectures, and real-world integration scenarios that connect Teams to business applications and workflows are especially encouraged.

Best Practices & Lessons Learnt

This track highlights real-world insights from deploying and operating Microsoft Teams for voice, meetings, and collaboration enhanced with Copilot. Sessions should focus on practical guidance drawn from experience, including what worked, what didn’t, and what teams would do differently. Topics may include Teams Voice and PSTN rollout strategies, meeting and collaboration governance, Copilot readiness and adoption, change management, user enablement, security and compliance considerations, and measuring success. Case studies, operational learnings, and actionable recommendations that help organizations maximize value while avoiding common pitfalls are especially encouraged.

Business Insights & ROI

This track focuses on measuring, analyzing, and optimizing the business value of Microsoft Teams, Copilot, and AI-driven collaboration. Sessions should explore how to use Teams analytics and Microsoft 365 insights to understand productivity, adoption, AI usage, and communication patterns across voice, meetings, and collaboration. Topics may include defining meaningful KPIs, correlating AI and Copilot usage with business outcomes, cost and performance optimization, and building data-driven stories for stakeholders. Submissions that provide practical frameworks for calculating ROI, benchmarking success, and demonstrating tangible value from Teams and AI investments are especially encouraged.

Copilot Studio

This track explores the practical realities of Microsoft Copilot Studio, with a clear focus on capabilities, limitations, and real-world implementation. Sessions should cover what can and cannot be built using Copilot Studio, how to design and deploy custom AI copilots and bots, and how they integrate with Microsoft Teams and Microsoft 365 workloads. Topics may include conversation design, data grounding and connectors, extensibility, governance and security considerations, and lifecycle management. Submissions that demystify licensing models, cost implications, and common misconceptions along with hands-on examples and lessons learned from building custom copilots are especially encouraged.

Meetings & Meeting Rooms

This track focuses on modern Microsoft Teams meetings and the evolution of intelligent, equitable meeting rooms. Sessions should explore the latest advancements in Teams Rooms, certified devices, and room design strategies that create inclusive experiences for in-room and remote participants alike. Topics may include AI-powered audio and video, intelligent cameras and speakers, equitable layout and content sharing, and the use of AI assistants to support meeting facilitation, engagement, and follow-up. Submissions that combine room technology, user experience, and practical strategies for running effective meetings with intelligent and AI-assisted support are especially encouraged.

Mobile Workforce

This track explores how Microsoft Teams and Microsoft 365 technologies enable and empower a modern mobile and frontline workforce. Sessions should focus on communication and collaboration scenarios beyond the desk, including fixed mobile convergence, Teams Phone mobility, and seamless calling experiences across devices. Topics may include AI-powered support agents for frontline and field workers, Microsoft frontline worker solutions, device and app strategies, security and identity considerations, and emerging trends shaping mobile work. Submissions that highlight real-world deployments, integration with line-of-business systems, and measurable impacts on productivity, safety, and employee experience are especially encouraged.

Panel Discussion

We are looking for engaging, opinionated panel sessions that bring diverse perspectives together to discuss real-world challenges, lessons learned, and future directions across Microsoft Teams, Microsoft 365, UC, CX, and AI. Panels should prioritize open discussion over presentations, offering practical insights, healthy debate, and audience value. We encourage submissions featuring a mix of customers, architects, partners, and thought leaders who can share firsthand experience, contrasting viewpoints, and forward-looking ideas that complement the conference tracks and spark meaningful conversation.

Examples:

1. The Future of Agentic & Voice AI in UC and CXA forward-looking discussion on how agentic AI and voice AI will reshape customer and employee interactions. Panelists can debate autonomy vs. human-in-the-loop, trust, governance, and where AI agents deliver real value today versus future promise.

2. Copilot in the Real World: Hype, Impact, and Readiness A candid panel on Microsoft Copilot adoption across meetings, collaboration, and productivity. Topics include change management, user adoption, data readiness, security trade-offs, and measurable outcomes beyond the marketing narrative.

3. Architecture Choices That Matter: Designing for Scale, Resilience, and AI Enterprise architects and partners discuss key decisions when integrating Teams, Microsoft 365, telephony, contact center platforms, Power Platform, and third-party AI services—what works, what doesn’t, and how to future-proof designs.

4. Security, Compliance, and Shadow AI: Managing Risk Without Killing Innovation A practical panel on protecting data in a world of embedded and third-party AI. Topics include shadow IT, unsanctioned copilots, policy enforcement, user education, and balancing governance with productivity.

5. Measuring Value: Proving ROI for Teams, AI, and UC Investments Business and IT leaders discuss how they define success, track productivity and AI usage, and build credible ROI models for Teams Voice, Copilot, meetings, contact centers, and automation.

6. Contact Center Experience in a Teams-First World Contact center leaders share how Teams-based environments impact agents, supervisors, and customers. Discussion includes omnichannel strategy, social and OTT messaging, AI-assisted agents, and aligning CX with collaboration tools.

7. Meetings, Rooms, and Equity: Designing for Humans, Not Just Technology A panel on how intelligent meeting rooms, certified devices, and AI assistants are changing meeting culture. Focus on inclusion, accessibility, user behavior, and running better meetings—not just deploying hardware.

8. Mobility and the Frontline: What’s Next for Voice, AI, and UC on the Move Experts explore trends in mobile workforce enablement, including fixed mobile convergence, AI support agents, frontline worker solutions, and the realities of deploying UC beyond the office.

Power Automate & Business Apps

This track focuses on using Power Automate and Microsoft business applications to build practical solutions that address real-world business challenges. Sessions should highlight how workflows, low-code apps, and integrations across Microsoft Teams and Microsoft 365 can streamline processes, reduce manual effort, and improve collaboration. Topics may include process automation triggered from Teams, integrating business apps with communications, governance and scalability, and lessons learned from production deployments. Submissions that demonstrate tangible business outcomes, repeatable solution patterns, and end-to-end scenarios—from idea to impact—are especially encouraged.

Security & Compliance

This track focuses on securing Microsoft Teams and the broader Microsoft 365 environment while enabling safe, compliant collaboration and AI adoption. Sessions should explore security architecture, identity and access controls, data protection, retention, eDiscovery, and regulatory compliance for Teams-based voice, meetings, messaging, and content. A key emphasis is on managing risk introduced by third-party AI platforms, including shadow IT, unsanctioned copilots, and data leakage. Topics may include governance frameworks, conditional access, information protection, monitoring and auditing, user education, and strategies to balance innovation with security. Submissions offering practical guidance, real-world incidents, and actionable mitigation approaches are especially encouraged.

Strategy & Planning

This track focuses on the strategic planning required to successfully deploy Microsoft Copilot and third-party AI agents across unified communications (UC) and customer experience (CX) environments. Sessions should explore how organizations define vision, readiness, and governance for AI adoption within Microsoft Teams and Microsoft 365, while integrating external AI-powered UC and CX solutions. Topics may include roadmap development, stakeholder alignment, data and security prerequisites, operating models, vendor selection, change management, and measuring success over time. Submissions that provide practical frameworks, decision criteria, and lessons learned from planning AI-driven transformation initiatives are especially encouraged.

Teams Contact Center

This track focuses on the operational and experience-driven aspects of contact centers built on Microsoft Teams, with an emphasis on contact center managers, agents, and customer outcomes rather than technical implementation. Sessions should explore how Teams-based contact centers support agent productivity, workforce engagement, and consistent customer experiences across voice and digital channels. Topics may include omnichannel strategy, the growing importance of social and OTT messaging, AI-assisted agents and supervisors, quality management, customer journey insights, and aligning contact center operations with broader collaboration tools. Submissions that highlight real-world experiences, best practices, and measurable improvements in customer and agent experience are especially encouraged.

Teams Voice

This track focuses on Microsoft Teams Voice capabilities, roadmap updates, and real-world operational considerations. Sessions should cover what’s new and what’s coming in Teams telephony, including Operator Connect, Direct Routing, and emerging service models. Topics may include PSTN connectivity choices, branch survivability and resiliency, E911 and emergency calling, call quality and reliability, global deployments, and evolving voice features within Teams. Submissions that provide practical insights, comparisons, lessons learned, and guidance on designing and operating modern enterprise voice solutions are especially encouraged.

Voice AI

This track explores how AI is transforming voice communication, interactions, and accessibility across enterprise and customer-facing scenarios. Sessions should look ahead to how AI enhances voice experiences through real-time translation and transcription, intelligent summaries, sentiment and intent detection, and AI voice agents capable of providing accurate, contextual answers to customer and employee queries. Topics may include conversational AI for calls, accessibility and inclusion improvements, multilingual communication, human to AI collaboration, and the evolving role of voice in UC and CX ecosystems. Submissions that share visionary use cases, early implementations, and perspectives on how voice AI will reshape communication for everyone are especially encouraged.

Expert

Expert sessions are 45-minute, deep-dive sessions designed for highly experienced participants with strong, in-depth knowledge of the subject. They assume full familiarity with terminology and concepts, use specialist-level jargon throughout, and explore topics at a technical, strategic, or “nerd-level” depth. These sessions focus on advanced insights, nuanced discussion, and complex details rather than overviews or general application.

Practitioner

Practitioner sessions are 45-minute, medium-depth sessions designed for participants who already have a good working familiarity with the subject. They build on existing knowledge, may include industry or subject-specific jargon you’re expected to understand, and focus on practical insight rather than fundamentals. While more detailed than a taster, they avoid deep-dive complexity, striking a balance between application and accessibility.

Taster

Taster sessions are short, introductory experiences designed to give attendees a quick and accessible overview of a topic. Lasting no more than 25 minutes, they use minimal jargon and focus on clear, simple explanations. The aim is to build familiarity and confidence, helping participants understand the basics without feeling overwhelmed.