Evercom launched in 2021 MoYoBi, a Cloud Suite solution to manage & monitor MS TEAMS.

Provisioning and DID Management

1. Streamlined User Provisioning:

• Moyobi simplifies the process of adding and managing users in Microsoft Teams. With its user-friendly interface, administrators can quickly provision new users, assign roles, and configure settings. This ensures that new employees or team members can start using Teams with minimal setup time.

2. Automated Provisioning Workflows:

• Moyobi supports automated workflows for user provisioning. This means that routine tasks such as adding new users, assigning licenses, and setting up user profiles can be automated, reducing the administrative burden and minimizing the risk of errors.

3. Centralized DID Management:

• Moyobi provides a centralized platform for managing Direct Inward Dialing (DID) numbers. Administrators can easily assign, reassign, and manage DID numbers for users, ensuring efficient use of available numbers.

4. Comprehensive Auto Attendant & Call Queue Management:

• Moyobi simplifies the setup and configuration of AA & CQ within Microsoft Teams. Administrators can delegate to MoYoBi  users the capacity to create and customize AA & CQ menus, set up greetings, and configure routing options through an intuitive interface.
• Real-time monitoring tools allow administrators to track the status of call queues, including the number of callers waiting, average wait times, and agent performance. This helps in identifying bottlenecks and optimizing call handling processes.

5. Reporting and Analytics:

• Moyobi offers detailed reporting and analytics on Teams usage, allowing administrators to monitor and analyze communication patterns, user engagement, and overall productivity. This data helps in making informed decisions to improve team performance.
• Detailed historical reports allow administrators to analyze call handling performance over time. This includes trends in call volumes, average handling times, and agent performance metrics. These insights help in making data-driven decisions to improve overall call management.
• Administrators & Supervisors can create and customize reports to focus on specific metrics or time periods. This flexibility ensures that they can generate the exact insights needed to optimize AA and CQ operations.

5. Cost Management & Call Accounting:

• Moyobi helps businesses manage and reduce communication costs by providing insights into call costs and usage patterns. This feature is particularly useful for companies looking to optimize their telecom expenses.