Bringing enterprise-grade Cisco Webex Contact Center into Microsoft Teams to create elevated customer and user experiences.

BrightCloud Group is a leading MSPs for cloud-based contact centre solutions in Europe, and Cisco’s CX partner of the year in EMEA 2023. We own and operate our own cloud platforms that help enhance customer engagement across more than 100 contact centres in 15 countries, serving over 15,000 users. Our expertise spans both Microsoft and Cisco solutions, offering you the best of both worlds.

Cisco stands as the premier global contact centre vendor, boasting 3.6 million agent seats across 36,000+ organisations. Webex Contact Center now brings this extensive experience and pedigree to a Microsoft Teams-certified solution. This empowers customers with complex legacy environments and large agent populations to seamlessly migrate their telephony to Teams. With this solution, they can not only meet their existing requirements but also embrace an AI-enabled future.