Biography
Terri Warren is a Senior Technical Account Manager at panagenda. Specializing in cutting-edge Microsoft 365 Digital Experience Monitoring (DEM) and HCL Collaboration Analytics, she is passionate about leveraging data to solve relevant problems. With 20+ years in technical consulting and development, her background includes software engineering at IBM, where she worked on Collaboration software and IBM Watson technologies. A patent holder and frequent conference presenter, Terri maintains that the key to innovative solutions is always a deep, data-driven understanding of the problem.
About panagenda
Visit Boothpanagenda delivers innovative analytics solutions that optimize Microsoft 365 digital experiences. With TrueDEM, panagenda provides real?time endpoint telemetry and full end?to?end visibility, enabling IT teams to identify, troubleshoot, and resolve user experience issues across networks, devices, and Microsoft services before they impact productivity.
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