Our Cloud Contact Center solution was born from a vision we’ve had for many years, to reduce all unnecessary dialogues. We can use all the data from all your available sources – even IoT – to make customers part of your business processes, drive a phenomenal omnichannel customer experience and automate dialogues for enhanced productivity. Our software allows our clients to become modern data driven CX companies.

We route dialogues so that the customer receives the right information at the right time, no matter what the location is. Our AI bots – fully informed by your CRM data – answer routine questions. Dialogues that can’t be handled by bots will be routed to live agents, based on skills, geography, CRM data, and many more. The context and history of the dialogues comes together in our Timeline.