Speaker's Sessions
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Senior Business Value Specialist at Genesys -
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Mountbatten (6th Floor)
In Person
The CX Market Reset: Who Is Winning the Next 5 Years?
16th Jun
9:50am - 10:20am BST
The CX market is entering a structural reset driven by platform consolidation, CRM gravity, AI acceleration, and shifting customer expectations. This panel examines where value is concentrating across the stack, how vendor lock-in and ecosystem power are reshapi...
The CX market is entering a structural reset driven by platform consolidation, CRM gravity, AI ac...
13 attending
The CX Market Reset: Who Is Winning the Next 5 Years?
16th Jun
9:50am - 10:20am BST
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CEO at MaxContact
Mountbatten (6th Floor)
In Person
The Moments You're Missing: The Hidden Gaps in Your Customer Journey
16th Jun
10:20am - 10:35am BST
10 attending
The Moments You're Missing: The Hidden Gaps in Your Customer Journey
16th Jun
10:20am - 10:35am BST