Keith Fulford
Senior Business Value Specialist
Genesys
Speaker's Sessions
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CEO at MaxContact -
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Mountbatten (6th Floor)
In Person
The CX Market Reset: Who Is Winning the Next 5 Years?
16th Jun
9:45am - 10:15am BST
The CX market is entering a structural reset driven by platform consolidation, CRM gravity, AI acceleration, and shifting customer expectations. This panel examines where value is concentrating across the stack, how vendor lock-in and ecosystem power are reshapi...
The CX market is entering a structural reset driven by platform consolidation, CRM gravity, AI ac...
9 attending
The CX Market Reset: Who Is Winning the Next 5 Years?
16th Jun
9:45am - 10:15am BST
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