Ross Jack is Head of Channel for EMEA at Dialpad, where he leads the company’s partner strategy and growth across Europe, the Middle East, and Africa. With more than 20 years of experience in IT and telecommunications, Ross specialises in building high-performing channel ecosystems that drive scalable revenue and long-term strategic partnerships.

At Dialpad, Ross is focused on expanding and enabling a world-class partner network to accelerate the adoption of AI-powered communications and collaboration solutions. His expertise spans channel development, go-to-market strategy, and partner transformation in rapidly evolving technology markets.

At our core, we bridge the gap between cutting-edge technology and human-centric experiences. We provide businesses with the infrastructure, intelligence, and software necessary to transform how organizations engage with their customers. By specializing in unified communication and cloud-based customer experience (CX) tools, we help companies navigate the shift from legacy setups to highly responsive, AI-driven digital ecosystems. Our mission is to empower organizations to cut through the noise of market hype and deploy solutions that protect margins, improve agent efficiency, and drive true customer loyalty.

At the Cavell CX Summit, we are focusing on solving the real-world operational challenges that service providers, MSPs, and channel vendors face in today's rapidly changing market. With the rise of conversational and agentic AI, alongside the evolution of Contact Center as a Service (CCaaS) platforms, it is easy to get lost in experimental tech. Our team is here to demonstrate how to turn these complex innovations into production-grade, revenue-generating reality.  

If you are visiting our booth at the Queen Elizabeth II Centre, we invite you to stop by for live, interactive demos of our latest automated orchestration tools and platform integrations. Whether you are looking to scale your portfolio, rethink your cost-to-serve structures, or safely implement voice and digital AI without compromising customer trust, we can help. Drop by to discuss your specific business goals, and let's map out how we can drive your next wave of CX transformation together.