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Cavell CX Summit

Rick Garcia

EVP Modern Work and Marketing
Momentum

Biography

Rick Garcia, the Founder and Chief Revenue Officer of G12 Communications now EVP of Modern Work and Marketing at Momentum, spearheads the company's strategic vision for Microsoft Teams and oversees all aspects of Product and Marketing.

He also serves as the Host of Everything Teams Phone Live, a popular weekly podcast centered around Microsoft Teams Phone. With a wealth of telecommunications experience spanning over 25 years in wholesale and enterprise communications, Rick brings a distinctive perspective on the current business landscape and future trends. His deep engagement with customers and insightful interviews with thought leaders have played a pivotal role in G12's and now Momentum's successful transformation from a traditional UCaaS provider to a leading provider of Teams Phone solutions in North America.

About Momentum
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Momentum is a leading global managed cloud services provider, offering a comprehensive suite of solutions including global connectivity, MS Teams, and managed network solutions including SASE and SD-WAN. With a customer-centric approach and history of delivering exceptional results, Momentum empowers businesses to thrive in today’s modern workplace. Learn more at gomomentum.com 

Speaker's Sessions
Mountbatten (6th Floor) In Person

The Economics of Modern CX: What Actually Changes the Cost Curve?

16th Jun 12:30pm - 1:00pm BST

Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? This session explores how CX economics are evolving in practice, including cost displacement versus cost creation, the impact of AI on seat models and workforce stru...

Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? ...

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