Mark Bunnell
Chief Operations Officer
NuWave Communications
Speaker's Sessions
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Strategic Partner Manager and Solution Speciali...
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Mountbatten (6th Floor)
In Person
The Economics of Modern CX: What Actually Changes the Cost Curve?
16th Jun
12:30pm - 1:00pm BST
Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? This session explores how CX economics are evolving in practice, including cost displacement versus cost creation, the impact of AI on seat models and workforce stru...
Automation and orchestration promise efficiency, but do they fundamentally reduce cost-to-serve? ...
3 attending
The Economics of Modern CX: What Actually Changes the Cost Curve?
16th Jun
12:30pm - 1:00pm BST
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