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Cavell CX Summit

Matt Cowell

CRO
Acceleraate

Biography

Matt is Co-Founder and CRO at Acceleraate, focused on helping organisations modernise customer experience through AI, automation, and unified communications. He works directly with clients, cutting through the noise of the CX and AI market to define what delivers value. From early-stage strategy through to technology selection and deployment, Matt specialises in turning complex ideas into clear, executable plans. 

Acceleraate is a fast-growing UK-based CX technology company, delivering frictionless, AI-enabled customer and employee experiences across EMEA & North America. We’re the world’s first Zoom CX Competency Partner and now a Zoom Platinum Partner - recognised for exceptional delivery, innovation, and client impact.

Speaker's Sessions
Mountbatten (6th Floor) In Person

Voice, Trust, and Automation: Where CX Gains and Where It Breaks

16th Jun 2:00pm - 2:30pm BST

As automation becomes more human-like, trust becomes more fragile. This panel examines the role of voice AI and automated interactions in delivering efficiency gains while introducing new risks around authenticity, disclosure, escalation failure, and brand liabi...

As automation becomes more human-like, trust becomes more fragile. This panel examines the role o...

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