An industry expert regarding Microsoft contact centre solutions, drawing on 30 years experience in voice and data, I share my passion and expertise through high quality content to support peers working with Microsoft Customer Service solutions – particularly Dynamics 365 Contact Center and Luware Nimbus.

Frequently contributing as a speaker at events, through podcasts and over webinars, my aim is to digest, distil and discuss the Microsoft technology play in Customer Service, to empower others to drive and deliver impact for customers.

As a Strategic Partner Manager and Solution Specialist at Symity, together our team is on a mission to empower people and organisations to achieve more with Microsoft Teams Telephony, native and ISV Microsoft Contact Centres, Microsoft Teams Rooms, Microsoft Security Solutions and Microsoft Teams Apps.