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AI in CX: Where It Is Deployed at Scale — and Where It Is Still Experimental
16th Jun
11:35am - 12:10pm BST
Mountbatten (6th Floor)
14 attending
Session Description
AI is widely discussed, but unevenly deployed. This panel cuts through vendor messaging to examine where AI is genuinely operating at scale in contact centres and CX platforms today, where it remains experimental, and how adoption differs between SME and enterprise markets. From automation density to real-world performance, we assess what is production-grade, what is pilot-stage, and what that means for the next wave of CX transformation.
View LinkedIn ProfileAttendees (14)
Kevin Schleising
Sales Director at 2Ring
Lauren Bowden
Product Marketing Manager at Gamma
Peter Broeckx
Sales Director Contact Center EMEA at AudioCodes
Patrick Watson
Director of Research at Cavell
James Parkin
Founder at Ellison Coast
Sebastian Rodriguez
Product Marketing Manager at Gamma
Chris Goodwill
Strategic Partner Manager and Solution Specialist at Symity
Andy Wood
Global Senior Strategy Leader | Enterprise Comm... at Vodafone Business Limited
Steve Blood
VP of Market Intelligence & Evangelism. at Five9
Matt Cook
Partner at PWC
Alla Daleko
Senior Channel Marketing Manager, UK & Strategi... at Wildix
Ben Neo
Head of CX Sales, EMEA at Zoom Communications Inc
Jim McGarry
SVP of Global Channel Sales at Dialpad
Mark Purdom
CTO at CloudBoost
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