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2
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Integration vs Silos: Why the “Unified CX” Promise Still Fails
16th Jun
9:10am - 9:30am BST
Mountbatten (6th Floor)
1 attending
Session Description
Breaks down Cavell’s CCaaS research to explain why customer experience remains fragmented despite years of platform investment. Examines structural causes, vendor incentives, and why “integration” has failed to translate into outcome-level CX improvement.
Attendees (1)
Finbarr Begley
Senior Research Analyst at Cavell
Session Sponsor
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