This Session will start in
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3
hours
7
mins
Integration vs Silos: Why the “Unified CX” Promise Still Fails
16th Jun
9:15am - 9:35am BST
Mountbatten (6th Floor)
14 attending
Session Description
Breaks down Cavell’s CCaaS research to explain why customer experience remains fragmented despite years of platform investment. Examines structural causes, vendor incentives, and why “integration” has failed to translate into outcome-level CX improvement.
View LinkedIn ProfileAttendees (14)
Kevin Schleising
Sales Director at 2Ring
Alla Daleko
Senior Channel Marketing Manager, UK & Strategi... at Wildix
Peter Broeckx
Sales Director Contact Center EMEA at AudioCodes
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Tim Meredith
CEO at VoIPstudio
Andy Wood
Global Senior Strategy Leader | Enterprise Comm... at Vodafone Business Limited
Mark Purdom
CTO at CloudBoost
Andy Jones
CRO at COTU
Chris Goodwill
Strategic Partner Manager and Solution Specialist at Symity
Finbarr Begley
Senior Research Analyst at Cavell
Lauren Bowden
Product Marketing Manager at Gamma
Ger Connery
CEO at Sentel
Ben Neo
Head of CX Sales, EMEA at Zoom Communications Inc
Jason Koolman
Business Development Manager at Konekt
Sebastian Rodriguez
Product Marketing Manager at Gamma
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