Commsverse - Microsoft Teams Conference 2021

How WFH has changed and raised the importance for Voice Analytics

at 30 mins

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About The Speaker

Ian Lindsay

SVP Sales at Soft-ex

Ian graduated with a BSC in Electrical and Electronics and took his first step into Telecommunications with Mitel, where he worked in R&D on the first digital switches and moved through the organisation from Customer Support onto Sales supporting BT.‍In his role as SVP Sales at Soft-ex Ian has responsibility for direct sales, partner sales and global sales for CPE & Hosted in EMEA with key clients such as BT, KPN, Telia & Ooredoo


Ian Lindsay
SVP Sales | Soft-ex
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UC Analytics for Teams to optimize collaboration, infrastructure, performance and cost.

Soft-ex is a global leader providing powerful analytics solutions for large enterprises, delivering centralised visibility on usage, infrastructure and performance. The new norm of how we work and communicate has put significant focus for Unified Comms providers on more effective self-serve analytics in order to enhance online engagement and compliance. The requirement to scale the UC landscape and deliver collaboration insight for optimising infrastructure and business performance has become critical. Effective management of capacities and inventories, while ramping up other areas to facilitate remote working, emphasises the need to automate compliance and UC adoption reporting.

The latest release of Soft-ex Unified Analytics solution offers a completely new and innovative user interface with a widget driven dashboard delivering design-led graphic analytics. The configurable solution integrates with Microsoft Teams to deliver granular visibility. Catering for multiple SIP providers and bundled minute tariffs, we also handle rentals, one off charges, pro rata etc.  You can also report on user adoption levels of UC and analyse key performance indicators on modalities such as voice, video, voice messaging, gateway utilisation, desktop sharing and conferencing Visit Booth

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