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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Jacco Bovenkamp
Voice Engineer at Horizon Telecom/Momentum
Steve Bush
Solutions Architect at MJ Flood Technology
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Brette Ciamarra
Portfolio & Architecture Director at Aura
Melissa Biro
M365 Product Engineer at kingfisher plc
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Will Moore
Consultant at Softcat PLC
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Andrew Wigmore
Teams Product Owner at BAE Systems
Gunnar Meyer
Head IT Service Delivery at DER Touristik Suisse AG
Keith Fulcher
Senior Consultant at ACP IT Solutions GmbH
Robert Trueman
Will Talbot
UC Consultant at 1plex
Simon Coventry
Enterprise Architect at Node4 Ltd
Joel Heasman
Strategic Client Manager at Aura
Laura Swallow
ICT Project Manager at Isle of Wight Council
+31 other Attendees