How to turn Teams into a contact center lite

How can you turn your Teams platform into a contact center lite solution.

In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.

We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.

On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:

• Position Announcement
• Callback services
• Historical routing
• Supervisor administration of agents
• Hybrid call queues

We are all about contact center enabling Teams in the organization, without the complexity and high expenses.