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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Jacco Bovenkamp
Voice Engineer at Horizon Telecom/Momentum
Rachel Moore
Product Manager at Giacom Limited
Paul Schofield
Microsoft Solutions Consultant at Cisilion
Chris Jewitt
Technical Consultant at Giacom Ltd
Joshua Moynehan
Content Manager at Dstny for Service Providers
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Brette Ciamarra
Portfolio & Architecture Director at Aura
Simon Coventry
Enterprise Architect at Node4 Ltd
Stephan Greve
consultant at tdm.digital
Gunnar Meyer
Head IT Service Delivery at DER Touristik Suisse AG
Sid Walters
RVP Enterprise Solutions Architecture at Thrive
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Mark Stromeier
Product Manager at Gamma Communications
Albie Mills
Global Product Owner - UC at Herbert Smith Freehills
Mikael Frödin
Systems Administrator at Saab AB
Daniel Andersson
System Administrator at SAAB AB
+31 other Attendees