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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Steven Jack
IT Specialist at University of Glasgow
James Taylor
Cloud Delivery Manager at itQED
Joshua Moynehan
Senior Content Marketing & Communications Manager at Dstny
Mike Hejsak
CEO at Voxnube Limited
Fengxiaoyue Lin
Principal Product Manager at Microsoft
Andrew Wigmore
Teams Product Owner at BAE Systems
Joel Heasman
Strategic Client Manager at Aura
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Laura Swallow
ICT Project Manager at Isle of Wight Council
Melissa Biro
M365 Product Engineer at kingfisher plc
Will Talbot
UC Consultant at 1plex
Stephan Greve
consultant at tdm.digital
Terry Bowers
Director at CloudTree Ltd
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Andrew Leatherhland
Pre-sales Architect at Expoential-e
+31 other Attendees