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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Andrew Leatherhland
Pre-sales Architect at Expoential-e
Edward Muchene
Chief Information Officer at Tarakilishi Enterprises
Simon Coventry
Enterprise Architect at Node4 Ltd
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Brette Ciamarra
Portfolio & Architecture Director at Aura
Daniel Andersson
System Administrator at SAAB AB
Kevin Richter
MVA at CTS-consultancy
Jacco Bovenkamp
Voice Engineer at Horizon Telecom/Momentum
Sid Walters
RVP Enterprise Solutions Architecture at Thrive
David Trevallion
Modern Work Solution Architect at The Access Group
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Moad Kallida
Cloud Solution Architect at Microsoft
Laura Swallow
ICT Project Manager at Isle of Wight Council
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Will Moore
Principal Technical consultant at Softcat PLC
Toby Read
Principal Specialist (UC) at Wavenet
+31 other Attendees