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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Laura Swallow
ICT Project Manager at Isle of Wight Council
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Paul Schofield
Microsoft Solutions Consultant at Cisilion
Simon Coventry
Enterprise Architect at Node4 Ltd
Kevin Richter
MVA at CTS-consultancy
Andrew Leatherhland
Pre-sales Architect at Expoential-e
Stephan Greve
consultant at tdm.digital
Rich Hall
Lead Solutions Architect at Waterstons
Jonathan McKinney
Organizer at Comms vNext
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Edward Muchene
Chief Information Officer at Tarakilishi Enterprises
James Taylor
Cloud Delivery Manager at itQED
Moad Kallida
Cloud Solution Architect at Microsoft
Melissa Biro
M365 Product Engineer at kingfisher plc
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
+31 other Attendees