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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
55 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (55)
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Rich Hall
Lead Solutions Architect - UC at Waterstons
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Palwinder Singh
Director Microsoft Practice at SOFTEL Communications Inc.
Daniel Richter
Communications Expert at Experts Inside AG
Mark Stromeier
Product Manager at Gamma Communications
Marcus Lindberg
Systems Administrator at Saab AB
Daniel Andersson
Cloud Engineer at SAAB AB
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
Mike Hejsak
CEO at Voxnube Limited
Albie Mills
Global Manager & Product Owner - UC at Herbert Smith Freehills Kramer
Tian Zhang
Technical Account Manager at Kurmi Software
Kevin Richter
MVA at CTS-consultancy
Paul Holden
VP EMEA at CallTower
+39 other Attendees