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How to turn Teams into a contact center lite
26th Jun
3:25pm - 3:50pm BST
Room B
47 attended
Session Description
How can you turn your Teams platform into a contact center lite solution.
In this session we will cover how you can setup your Teams platform as a contact center lite, with what Teams offers today, but also how we cover the gaps in what Microsoft offers today.
We will also be covering how we leverage on the MS Graph API's to deliver daily insights as well historical reporting.
On top of that we will show, how you by using our Teams and Azure native services, can increase your customer service by offering:
- Position Announcement
- Callback services
- Historical routing
- Supervisor administration of agents
- Hybrid call queues
We are all about contact center enabling Teams in the organization, without the complexity and high expenses.
View LinkedIn ProfileAttendees (47)
Mark Webb
Lead Voice and Video Engineer at UK Home Office
Jonas Haentjens
UC lead at UCB
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Ed Thrussell
Senior Product Manager at D R D Communications Ltd
Albie Mills
Global Product Owner - UC at Herbert Smith Freehills
Sid Walters
RVP Enterprise Solutions Architecture at Thrive
Rich Hall
Lead Solutions Architect at Waterstons
Simon Coventry
Enterprise Architect at Node4 Ltd
Rachel Moore
Product Manager at Giacom Limited
Keith Fulcher
Principal Consultant Collaboration at ACP IT Solutions GmbH
Robert Trueman
Steve Bush
Solutions Architect at MJ Flood Technology
Will Talbot
UC Consultant at 1plex
Kevin Richter
MVA at CTS-consultancy
Fengxiaoyue Lin
Principal Product Manager at Microsoft
+31 other Attendees