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Is Teams ready to be your Contact Center?

27th Jun 2:15pm - 2:40pm BST Room B
43 attended
In Person
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (43)
Josh Fall
Audiocodes business unit manager at Nimans
Joe Hollingsworth
UC & CX Solutions Consultant at Exponential-e
Steve Collins
Senior Technologist at Datatrack Technology Ltd
Simone Rasano
M365 Consultant at Ordina
Walter Fraser
Senior Consultant at Airwalk Reply
Phil Cantore
Principal Consultant at Node4
Rich Hall
Lead Solutions Architect at Waterstons
Pano Boschung
Digital Communications Expert at Experts Inside AG
Nathan Swallow
Director of Information Systems & Technology at WightFibre Limited
Simon Branson
Cisilion
Jack Carr
Team Leader Solutions Consultant at Gamma
Alwin Kolangattil
Presales Consultant at The 848 Group
Ben Hopper
Collaboration Sales at Cisco
Richard Buxton
Collaboration Director at Node4
Ajay Patel
Telephony Product Owner at Haleon
Daniel Horgan
Senior Partner Director at CONTACTCENTER4ALL
+27 other Attendees