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Is Teams ready to be your Contact Center?

27th Jun 2:15pm - 2:40pm BST Room B
43 attended
In Person
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (43)
Steve Collins
Senior Technologist at Datatrack Technology Ltd
Toby Read
Principal Specialist (UC) at Wavenet
Alwin Kolangattil
Presales Consultant at The 848 Group
Ajay Patel
Telephony Product Owner at Haleon
Joe Hollingsworth
UC & CX Solutions Consultant at Exponential-e
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
Jonas Haentjens
UC lead at UCB
Daniel Richter
Communications Expert at Experts Inside AG
Chris Linford
IT Manager at Morliny Foods
Rob Banks
Service Engineer at ADM Computing
Adam Miles
The UC Oracle at Hiscox
Lucy Burgess
Product Marketing Manager at Gamma
Akshay John
Product Sales Specialist at Dstny
Gunnar Meyer
Head IT Service Delivery at DER Touristik Suisse AG
Moad Kallida
Cloud Solution Architect at Microsoft
Walter Fraser
Senior Consultant at Airwalk Reply
+27 other Attendees