Loading...
This Session has ended

Is Teams ready to be your Contact Center?

27th Jun 2:15pm - 2:40pm BST Room B
43 attended
In Person
Session Description

Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams' "Contact Center Lite" capabilities is blurring. It's time to explore what Teams can offer natively and reassess whether your use cases can be effectively covered.

Join us to delve into:

  • Understanding Voice Applications and maximizing their effectiveness.
  • Exploring current and future capabilities within Teams.
  • Evaluating if these "Contact Center Lite" features align with your organization's needs.
  • Determining if a third-party solution is necessary
  • Exploring real-world customer scenarios and solutions.

By the session's end, you'll be well-informed about Microsoft's offerings, equipped to assess whether native Teams functionalities meet your business requirements, or if integrating a third-party solution is essential for your contact center strategy.

Attendees (43)
David Trevallion
Modern Work Solution Architect at The Access Group
Laura Swallow
ICT Project Manager at Isle of Wight Council
Simon Branson
Cisilion
Joe Hollingsworth
UC & CX Solutions Consultant at Exponential-e
Pano Boschung
Digital Communications Expert at Experts Inside AG
Daniel Horgan
Senior Partner Director at CONTACTCENTER4ALL
Rachel Moore
Product Manager at Giacom Limited
Jonas Haentjens
UC lead at UCB
Josh Fall
Audiocodes business unit manager at Nimans
Jack Carr
Team Leader Solutions Consultant at Gamma
Rob Banks
Service Engineer at ADM Computing
Ian Murphy
UC Specialist at Wavenet Uk
Chris Linford
IT Manager at Morliny Foods
Lucy Burgess
Product Marketing Manager at Gamma
Will Talbot
UC Consultant at 1plex
Steve Bush
Solutions Architect at MJ Flood Technology
+27 other Attendees