With a moving shift to a hybrid working environment Enghouse Interactive solutions can equip and empower supervisors, along with their agents, by providing the supervisor optimum control driven by AI, Business Intelligence, Quality management and more. This can help provide the agents all the tools they require in this digital age to ensure they are best able to deliver the most positive customer experience, alongside being more efficient and reducing overall cost. Learn more on how your company can use Business Intelligence to report and create triggers for the supervisors to intervene when needed and in parallel reduce friction for the agent’s day. Hear how our Email Management solution and Self Service can help reduce the amount of customer enquiries by 50% and so reduce workload for a more efficient team. These are just a snippet of what Enghouse can offer in terms of a more effective hybrid working. We aim to empower supervisors to effectively navigate ambiguity and take proactive measures in protecting their workforce and accelerate overall organisational success. Join us to hear more from our Product Director, Steve Nattress talking on how pulling together all these automations will be best aligned with today’s future hybrid working in the Contact Centre.
Upgrade Now to Attend The In Person EventUpgrade Now
Mercedes-Benz World, Weybridge, Surrey, KT13 0SL
Please enter your email address to receive an invite
An invite has been sent to your email address.