In certain circumstances Contact Center software can be viewed as a sledgehammer to crack a nut for basic call routing and handling. Many organizations are turning to the ‘out-of-the-box’ functionality delivered by Teams Call Queues and Auto Attendants. However, there are certain elements missing for organisations expecting to receive a ‘lite’ CC experience, namely in-depth reporting, wallboards and voice recording. That is where Clobba, Clobba RT and Clobba VR steps in providing the missing pieces of the CC puzzle at a cost-effective price point.
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