Making the most out of Customer Voice

14th Oct 10:00am - 10:40am BST Lloyd Boardroom
16 attended
Session Description

Looking for a feedback management solution that allows you to create and distribute great surveys and provide in-depth analysis of responses? Customer Voice is included for free with some licenses and integrates with Dynamics 365 business applications allowing you to collect, analyse, and track real-time feedback! Join this session to understand:
• Key features and capabilities of Customer Voice
• Template, channel and personalisation options
• How it defers to Microsoft Forms/Forms Pro
• Integration and Licensing options
• Useful Resources to get started
Customer Voice is a great tool to keep track of customer satisfaction and metrics and gain rich insights through real-time survey data in customer records. Make the most of it following this session!

Areti Iles

Head of Professional Services
Incremental Group (Telefonica Tech)
Attendees (16)
Areti Iles
Head of Professional Services at Incremental Group (Telefonica Tech)
Martin McNamara
Junior Power Platform Consultant at Crimson Limited
James Greaves
Training and Digital Learning Lead at ANS
Michelle Saas
Solution Architect at Warp
Henry Lamborn
Senior D365 Functional Consultant at Crimson Ltd
Rita Pereira
Senior Consultant at Avanade
Ibidapo Babatunde
Assist. Manager I.T/ERP at BUA Cement Plc
Gemma Savill
Infrastructure and Security Manager at Merthyr Valleys Homes
Will Boazman
CRM Consultant Developer at Warp Technology
Ravi Vakalapudi
Software Engineer Lead at Capgemini
Steven Wyatt
Systems Developer at University of Bath
jose martinez
Functional consultant at ABCDynamics 365
Fiona Watson
CMO at ICS.AI
Chris Jolly
ICT Support Manager at Shorefield Holidays Ltd
Haseet Sanghrajka
CEO at City Dynamics Ltd
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