Commsverse - Microsoft Teams Conference 2021

The Augmented contact centre with Microsoft Teams: the future of omnichannel

at 30 mins

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About The Speaker

Steve Nattress

Product Director at Enghouse Interactive

 Steve Nattress is a Product Director for Enghouse Interactive. Steve has over 20 years' experience in the software industry developing and deploying solutions for contact centres all over the world. During his career, he has held a wide range of roles from development to product support from project management to commercial team leadership. Steve is currently leading the global strategy, research and development of several products centred around the use AI, Natural Language Processing and Knowledge Management across all channels within the contact centre.


Steve Nattress
Product Director | Enghouse Interactive
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Enghouse Interactive is the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX:ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine. Our practices and solutions enable businesses to leverage meaningful daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value and profitability.

Our comprehensive portfolio of interaction management solutions spans omni-channel contact centres, computer telephony integration (CTI), self-service, knowledge management, operator consoles, call recording and quality monitoring, media voice services, outbound diallers and real-time video collaboration.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premise or in the cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.

Contact Details


t: +44 (0)2033 573040

e: [email protected]


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