Using Teams in traditional telephony, especially within a contact center and customer service, can be a pain.
Teams has its limitations and third-party providers (including Luware) often face hurdles. In this session, we share experiences of developing and delivering customer service solutions for Teams over the last 18 months – especially the bad ones.
Luckily, we can laugh about it today and we want to save you from experiencing the same mishaps.
Whether it’s about replacing the PBX, long overdue APIs, overseen customer service or struggling to take calls in the contact center. We also debunk the myth of the widely used term ‘native’ and show you the light at the end of the tunnel.
There is hope – and there is success.
Q&A is only available to registered attendees
Register for Commsverse - Microsoft Teams Conference 2021