Commsverse - Microsoft Teams Conference 2021

Brutally honest: Using Teams Voice in customer service. Challenges, experiences, and success stories from the field. 

at 30 mins - Room D

Hybrid Session Video Conference
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About The Speaker

James Cadman


James has over 15 years of experience in the telecom industry, and profound expertise in Unified Contact Center solutions for Microsoft Teams. He has worked in Business Transformation, lead Operational teams, designed Unified Communication projects for multinational customers and now works as Head of Professional Services UK at Luware. Together with his team he designs, delivers and supports Luware’s routing and contact solutions for Microsoft Teams at mid-size and enterprise customers from all industries.


James Cadman
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Making customer interactions easy and convenient – for every employee

Driven by our customers’ needs, managed by our founders: We are 100 Luwarians in Switzerland, Germany, Belarus, the UK and the USA with a passion for simple software and high service quality. For 10 years we have been developing solutions for Microsoft platforms that make customer interactions convenient and easy – for every employee within the company. We empower them to support customers efficiently and deliver personal service experiences. Visit Booth

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