Commsverse - Microsoft Teams Conference 2021

Brutally honest: Using Teams Voice in customer service. Challenges, experiences, and success stories from the field. 

at 30 mins - Room D

Hybrid Session Video Conference
Share This Session

About The Speaker

James Cadman

Luware

James has over 15 years of experience in the telecom industry, and profound expertise in Unified Contact Center solutions for Microsoft Teams. He has worked in Business Transformation, lead Operational teams, designed Unified Communication projects for multinational customers and now works as Head of Professional Services UK at Luware. Together with his team he designs, delivers and supports Luware’s routing and contact solutions for Microsoft Teams at mid-size and enterprise customers from all industries.

Speakers


James Cadman
Luware
View My Sessions

Exhibitor

Making customer interactions easy and convenient – for every employee

Driven by our customers’ needs, managed by our founders: We are 100 Luwarians in Switzerland, Germany, Belarus, the UK and the USA with a passion for simple software and high service quality. For 10 years we have been developing solutions for Microsoft platforms that make customer interactions convenient and easy – for every employee within the company. We empower them to support customers efficiently and deliver personal service experiences.

www.luware.com Visit Booth

Already Attending


Peter Ryan


David Chomca


Ben Lee


Tom Arbuthnot


Tom Morgan


James Cadman



Will Moore


Sam Forster


Mike Warren


Vikas Jaswal


James Baker


Brendan McColgan



Dave Prior-Jones


Stefan Bagiensky


Chris Goodwill



Claus-Ole Olsen


Phil Bowden


Simon O'Hara


Richard Buxton


Alex Naylor


Mark Higgins


Kevin Parker


Lauren Child


Darren Hill


Camilo Perez


Laurence Evans



Rebecca Roach


Steve Barnett


Mike Gilroy-Scott


Vincent Le Thiec


Shane Miles


Brad Snow


Akshay Patel


Thomas Garland


Dirk Hagemann


Farzad Mirzaei


Mark Grange


Caroline Edwards



Melina Merkle


Richard Jacobs


Dwayne Jones


Richard Evans



Kate Godwin


Sophie Grimberg


Annette Coughlan


Tony Kiernan


Bjorn Skeens


Thomas Perkins


Sophie Bailey


Aemon Burke



Camilla Braghetta


Scott Brodie


Andy Wilson


Ching Chang


Lex de Gier


Hunor Kovacs

+ 55 others


Event Powered By JustAttend