From Conversations to Intelligence: Turning Microsoft Teams into an AI-Driven Customer Experience Engine

In this session, AnywhereNow will explore how organisations can move beyond simply handling conversations in Microsoft Teams and start turning them into something far more valuable.

We'll look at how bringing together contact centre capabilities, AI, and data can transform everyday interactions into structured insight that the business can actually use.

Learn how AnywhereNow's AI capabilities, integrated with Microsoft Copilot, can enhance these interactions in real time, supporting agents with guidance, surfacing relevant knowledge, and automatically capturing summaries, sentiment, and key outcomes.

Finally, we'll connect this to the bigger picture: how AnywhereNow integrates with Microsoft Fabric to take those conversations beyond the contact centre. By structuring and enriching interaction data, organisations can make it searchable, analysable, and actionable, turning day-to-day conversations into a reliable source of business intelligence.

This session focuses on practical, real-world scenarios, showing how organisations can connect Teams, AI, and data into a single, intelligent layer, so every interaction doesn't just happen, but actually contributes to better decisions, improved customer experiences, and measurable business outcomes.