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Improving Customer Service with Copilot Agents and D365 Contact Center
16th Apr
11:00am - 12:00pm MDT
Clear Creek
25 attended
Session Description
Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.
This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.
Attendees (25)
Dan Brinkmann
COO at Summit Technology
Scott McComb
Solutions Engineer at CompuNet, Inc.
Jon Sletton
VP of Sales at Phoneware
Robert Fitter
Senior Director - Sales Engineering at Akixi
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Paul Vaillant
Co-founder at Entergrade Solutions
Jeff Dalton
Principal Architect at Dalton & Associates
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Parker Monticello
Teams System Admin at University of Colorado - Boulder
David Hasenstab
Business Development Specialist at CompuNet
Bill Dellara
Chief Product Officer at VisionOSS Inc
Jarrod Lash
VoIP Architect at Comms vNext
Donald Donais
Director Cloud Solution Architect at Microsoft
Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd
Avi Perpinyal
Solution Architect at NTT Data
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
+9 other Attendees