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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
28 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (28)
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Jon Sletton
VP of Sales at Phoneware
Ted Gundrum
Network & UCaaS Manager at University of Colorado Anschutz
Art RUIZ
Sr. Client Advisor at 8x8
Scott McComb
Solutions Engineer at CompuNet, Inc.
Dave Hatz
VP of Machine Intelligence at CTI
Pat Petersen
Director at RSM
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Stefanie Morgan
Managing Consul Eng- DX at CDW
Jack Barrett
Channel Business Development Manager at Imagicle
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Tyler Poston
Manager, Solution Architects at NTT Data
David Hasenstab
Business Development Specialist at CompuNet
Jeff Dalton
Principal Architect at Dalton & Associates
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
+12 other Attendees