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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Attendees (25)
Jack Barrett
Channel Business Development Manager at Imagicle
Jon Sletton
VP of Sales at Phoneware
Robert Fitter
Senior Director - Sales Engineering at Akixi
Donald Donais
Director Cloud Solution Architect at Microsoft
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Jeff Dalton
Principal Architect at Dalton & Associates
Scott McComb
Solutions Engineer at CompuNet, Inc.
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Ted Gundrum
UCaaS Manager at University of Colorado Anschutz
Dan Brinkmann
COO at Summit Technology
Tyler Poston
Manager, Solution Architects at NTT Data
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Stefanie Morgan
Managing Consul Eng- DX at CDW
Paul Vaillant
Co-founder at Entergrade Solutions
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
+9 other Attendees