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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (25)
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Donald Donais
Director Cloud Solution Architect at Microsoft
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Scott McComb
Solutions Engineer at CompuNet, Inc.
Robert Fitter
Sales Engineering Lead at Akixi
Tyler Poston
Manager, Solution Architects at NTT Data
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Paul Vaillant
Co-founder at Entergrade Solutions
Dan Brinkmann
CTO at Summit Technology
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Ted Gundrum
UCaaS Manager at University of Colorado Anschutz
Jarrod Lash
VoIP Architect at Comms vNext
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Dave Hatz
VP of Machine Intelligence at CTI
+9 other Attendees