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Improving Customer Service with Copilot Agents and D365 Contact Center
16th Apr
11:00am - 12:00pm MDT
Clear Creek
25 attended
Session Description
Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.
This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.
Attendees (25)

Tyler Poston
Manager, Solution Architects at NTT Data

Robert Fitter
Senior Director - Sales Engineering at Akixi

Stuart Marshall
Chief of Information Technology at Turning Point Community Programs

Donald Donais
Director Cloud Solution Architect at Microsoft

Dave Hatz
VP of Machine Intelligence at CTI

Bill Dellara
Chief Product Officer at VisionOSS Inc

Jon Sletton
VP of Sales at Phoneware

Jarrod Lash
VoIP Architect at Comms vNext

Jeff Dalton
Principal Architect at Dalton & Associates

Alex Murphy
Customer Loyalty Team Lead at Summit Technology

Stephen Gustafson
Systems Engineer at CompuNet, Inc

Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd

Scott McComb
Solutions Engineer at CompuNet, Inc.

Dan Brinkmann
COO at Summit Technology

Ted Gundrum
UCaaS Manager at University of Colorado Anschutz

Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
+9 other Attendees