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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
28 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (28)
Dave Hatz
VP of Machine Intelligence at CTI
Jon Sletton
VP of Sales at Phoneware
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Paul Vaillant
Co-founder at Entergrade Solutions
Stefanie Morgan
Managing Consul Eng- DX at CDW
Bill Dellara
Chief Product Officer at VisionOSS Inc
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Art RUIZ
Sr. Client Advisor at 8x8
Ted Gundrum
Network & UCaaS Manager at University of Colorado Anschutz
Mark Vale
Chief Everything Officer at Just Attend
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Dan Brinkmann
CTO at Summit Technology
Donald Donais
Director Cloud Solution Architect at Microsoft
Pat Petersen
Director at RSM
Jack Barrett
Channel Business Development Manager at Imagicle
+12 other Attendees