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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (25)
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Jon Sletton
VP of Sales at Phoneware
Avi Perpinyal
Solution Architect at NTT Data
Stefanie Morgan
Managing Consul Eng- DX at CDW
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Tyler Poston
Manager, Solution Architects at NTT Data
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Jack Barrett
Channel Business Development Manager at Imagicle
Jeff Dalton
Principal Architect at Dalton & Associates
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Dave Hatz
VP of Machine Intelligence at CTI
Ted Gundrum
UCaaS Manager at University of Colorado Anschutz
Scott McComb
Solutions Engineer at CompuNet, Inc.
Paul Vaillant
Co-founder at Entergrade Solutions
+9 other Attendees