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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
28 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (28)
Robert Fitter
Sales Engineering Lead at Akixi
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Dan Brinkmann
CTO at Summit Technology
Jon Sletton
VP of Sales at Phoneware
Paul Vaillant
Co-founder at Entergrade Solutions
David Hasenstab
Business Development Specialist at CompuNet
Dave Hatz
VP of Machine Intelligence at CTI
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Ted Gundrum
Network & UCaaS Manager at University of Colorado Anschutz
Bill Dellara
Chief Product Officer at VisionOSS Inc
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Jeff Dalton
Principal Architect at Dalton & Associates
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Mark Vale
Chief Everything Officer at Just Attend
+12 other Attendees