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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (25)
Stefanie Morgan
Managing Consul Eng- DX at CDW
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Avi Perpinyal
Solution Architect at NTT Data
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Robert Fitter
Senior Sales Engineer at Akixi
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Tyler Poston
Manager, Solution Architects at NTT Data
Jeff Dalton
Principal Architect at Dalton & Associates
Scott McComb
Solutions Engineer at CompuNet, Inc.
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Jack Barrett
Channel Business Development Manager at Imagicle
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Jon Sletton
VP of Sales at Phoneware
+9 other Attendees