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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
28 attended
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Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Pat Petersen

Director
RSM
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Attendees (28)
Jeff Dalton
Principal Architect at Dalton & Associates
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Ted Gundrum
Network & UCaaS Manager at University of Colorado Anschutz
Bill Dellara
Chief Product Officer at VisionOSS Inc
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Jon Sletton
VP of Sales at Phoneware
Dan Brinkmann
CTO at Summit Technology
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Pat Petersen
Director at RSM
Jack Barrett
Channel Business Development Manager at Imagicle
Dave Hatz
VP of Machine Intelligence at CTI
Scott McComb
Solutions Engineer at CompuNet, Inc.
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Paul Vaillant
Co-founder at Entergrade Solutions
Art RUIZ
Sr. Client Advisor at 8x8
Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd
+12 other Attendees