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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Attendees (25)
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Dan Brinkmann
COO at Summit Technology
Bill Dellara
Chief Product Officer at VisionOSS Inc
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Dave Hatz
VP of Machine Intelligence at CTI
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Jarrod Lash
VoIP Architect at Comms vNext
Tyler Poston
Manager, Solution Architects at NTT Data
Jack Barrett
Channel Business Development Manager at Imagicle
Stefanie Morgan
Managing Consul Eng- DX at CDW
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Avi Perpinyal
Solution Architect at NTT Data
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd
Ted Gundrum
UCaaS Manager at University of Colorado Anschutz
+9 other Attendees