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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Attendees (25)
Paul Vaillant
Co-founder at Entergrade Solutions
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Bill Dellara
Chief Product Officer at VisionOSS Inc
Jack Barrett
Channel Business Development Manager at Imagicle
Scott McComb
Solutions Engineer at CompuNet, Inc.
Donald Donais
Director Cloud Solution Architect at Microsoft
Robert Fitter
Senior Director - Sales Engineering at Akixi
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Dave Hatz
VP of Machine Intelligence at CTI
Tyler Poston
Manager, Solution Architects at NTT Data
Jarrod Lash
VoIP Architect at Comms vNext
Parker Monticello
Teams System Admin at University of Colorado - Boulder
Avi Perpinyal
Solution Architect at NTT Data
Dan Brinkmann
COO at Summit Technology
Tim Crean
Sr. Messaging and Collaboration Service Adoptio... at University of Colorado Boulder
Stefanie Morgan
Managing Consul Eng- DX at CDW
+9 other Attendees