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Improving Customer Service with Copilot Agents and D365 Contact Center
16th Apr
11:00am - 12:00pm MDT
Clear Creek
25 attended
Session Description
Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.
This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.
Attendees (25)

Jack Barrett
Channel Business Development Manager at Imagicle

Jon Sletton
VP of Sales at Phoneware

Robert Fitter
Senior Director - Sales Engineering at Akixi

Donald Donais
Director Cloud Solution Architect at Microsoft

Stuart Marshall
Chief of Information Technology at Turning Point Community Programs

Jeff Dalton
Principal Architect at Dalton & Associates

Scott McComb
Solutions Engineer at CompuNet, Inc.

Stephen Gustafson
Systems Engineer at CompuNet, Inc

Kai Xu
Director - BD Strategic Alliances - NA at Imagicle

Ted Gundrum
UCaaS Manager at University of Colorado Anschutz

Dan Brinkmann
COO at Summit Technology

Tyler Poston
Manager, Solution Architects at NTT Data

Parker Monticello
Teams System Admin at University of Colorado - Boulder

Stefanie Morgan
Managing Consul Eng- DX at CDW

Paul Vaillant
Co-founder at Entergrade Solutions

Alex Murphy
Customer Loyalty Team Lead at Summit Technology
+9 other Attendees