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Improving Customer Service with Copilot Agents and D365 Contact Center

16th Apr 11:00am - 12:00pm MDT Clear Creek
25 attended
Session Description

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth.

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination.

Attendees (25)
Tyler Poston
Manager, Solution Architects at NTT Data
Robert Fitter
Senior Director - Sales Engineering at Akixi
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Donald Donais
Director Cloud Solution Architect at Microsoft
Dave Hatz
VP of Machine Intelligence at CTI
Bill Dellara
Chief Product Officer at VisionOSS Inc
Jon Sletton
VP of Sales at Phoneware
Jarrod Lash
VoIP Architect at Comms vNext
Jeff Dalton
Principal Architect at Dalton & Associates
Alex Murphy
Customer Loyalty Team Lead at Summit Technology
Stephen Gustafson
Systems Engineer at CompuNet, Inc
Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd
Scott McComb
Solutions Engineer at CompuNet, Inc.
Dan Brinkmann
COO at Summit Technology
Ted Gundrum
UCaaS Manager at University of Colorado Anschutz
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
+9 other Attendees