Biography
Pat Petersen is a Director at RSM US LLP, a leading provider of audit, tax and consulting services. He has more than 20 years of experience in Information Technology and leads the Collaboration and Voice consulting practice at RSM. Pat specializes in Microsoft 365 platforms, such as Microsoft Teams, SharePoint, PowerApps, Power Automate, and Copilot. In addition, he has extensive knowledge and experience in administration and training on these platforms and has conducted various customer immersion experiences and training sessions for RSM clients.
Speaker's Sessions
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Director at RSM
Empowering Collaboration and Streamlining Productivity: Leveraging Automation in Microsoft Teams
In today's fast-paced digital workplace, maximizing efficiency and collaboration is essential. In this engaging session, we dive into the exciting world of automation within the Microsoft 365 platform, with a special emphasis on integrating these automations sea...
In today's fast-paced digital workplace, maximizing efficiency and collaboration is essential. In...
Empowering Collaboration and Streamlining Productivity: Leveraging Automation in Microsoft Teams
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Director at RSM
Improving Customer Service with Copilot Agents and D365 Contact Center
Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline o...
Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering...