Five9 Roundtable - A Discussion on the Most Important Trends Shaping CCaaS

During the morning break at this year’s CX Summit, Finbarr Begley will host a sit-down discussion with Five9 and the audience — a chance to talk openly about where CCaaS is heading and what it means for the people in the room.

Finbarr will bring topics from Cavell’s latest research and from Five9 to shape the conversation, covering the rise of AI in CX and how it’s reshaping the way providers operate, the growing pressure to upskill and keep pace with what’s changing, and how conversations are shifting towards customer outcomes.

It’s an intimate sit-down with Five9 and Cavell to talk candidly about partnering — what it looks like in practice, and how to make the most of it to drive real value for your business.

A 30-minute session with a deliberately small group, so there’s plenty of room for questions.