Voice AI: The Layer Your Customers Test For You

Every operator today has a Voice AI initiative, and most are already in production. Now, Enterprise customers rely on a stack that spans carrier infrastructure, WebRTC, corporate networks, CCaaS platforms, and AI models that nobody is testing end-to-end. When something breaks, nobody owns it: the telco points to the AI vendor, the AI vendor says check your prompt, and the customer has already churned. This talk examines why Voice AI quality is the industry's fastest-growing blind spot, and what it takes to fix it before your customers do it for you.