Biography
I have been immersed in the world of Microsoft technologies since graduating from university 8 years ago, with a special focus on Voice technologies. Throughout my career, I have found joy in sharing my expertise and knowledge with others. Teaching has always been a passion of mine, and I am eager to expand my reach and connect with a broader technical community through engaging talks and presentations.
Currently, I am a Microsoft Teams MVP and Principal Architect at LoopUp, a leading Cloud Telephony provider. At LoopUp, we specialise in offering PSTN solutions built around Microsoft Teams and are proud participants in the Operator Connect program. In my day-to-day role, I work closely with global organisations, assisting them in transitioning from their outdated PBX systems to Microsoft Teams Phone. Leveraging Operator Connect or Direct Routing via the LoopUp Cloud Telephony Platform, I help these organisations seamlessly migrate and unlock the full potential of Microsoft Teams for their communication needs
Speaker's Sessions
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Principal Architect at LoopUp
Unlocking Teams Voice Application Insights with Power BI.
Many organisations have embraced Teams Phone and leveraged Voice Applications such as Auto Attendants and Call Queues to support contact centre lite style applications. These can include support queues, reception scenarios, and mainline IVRs. However, the out-of...
Many organisations have embraced Teams Phone and leveraged Voice Applications such as Auto Attend...