Akixi

Akixi is a cloud-based customer experience (CX) and call analytics platform that adds real-time visibility, reporting, and AI-powered intelligence to business communication systems. Akixi integrates with major cloud communication platforms to provide deep operational insights for service providers, managed service providers (MSPs), and business operations teams.

Core Products and Features

• CX Analytics: Delivers live wallboards and detailed historical reporting to track call volumes, wait times, queue activities, agent performance, and end-to-end call journeys.
• CX Score: Uses AI to evaluate and score 100% of calls, offering automated sentiment analysis and coaching data.
• CX Record: Provides searchable, secure on-demand cloud call recording and playback.
• CX Integration: Connects communication data with over 300 CRM platforms to enable automatic activity logging, screen pops, and click-to-dial functionality.