For the last 25 years my focus is making businesses better with ideas, initiatives and activities aimed at finding solutions for omni-channel communication challenges. The start of every journey requires a, sometimes seemingly daunting, first step,but standardizing all your communication in Microsoft Teams improves customer satisfaction & loyalty, accelerate workflows and limit compliance & operational risks.

ROGER365.io offers a truly Teams-native -AI Powered- Omnichannel Contact Center and Attendant Console solution that includes Voice, Social Messaging, SMS, Webchat and more.

All these channels are handled with a single Teams-native app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.

Based on the familiar and secure Teams framework, ROGER365.io offers businesses a complete Contact Center package: skills based routing, auto-attendant, CRM integration, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.