Michael Brugge is Product Manager at ROGER365.io, where he leads product direction for the ROGER365.io platform. Since joining in 2024, he has been central to driving the platform's evolution across contact center capabilities, Microsoft integrations, and AI-powered features.

Michael brings a strong background in telecommunications infrastructure and Microsoft-centric solution design, with hands-on experience delivering complex deployments for enterprise customers. That field experience directly informs how he approaches product development: grounded in what partners and organizations actually need to build and run in production.

At Commsverse, Michael is the person to speak to about where the ROGER365.io platform is heading and how its architecture enables partners to build differentiated solutions for their customers.

ROGER365.io offers a truly Teams-native -AI Powered- Omnichannel Contact Center and Attendant Console solution that includes Voice, Social Messaging, SMS, Webchat and more.

All these channels are handled with a single Teams-native app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.

Based on the familiar and secure Teams framework, ROGER365.io offers businesses a complete Contact Center package: skills based routing, auto-attendant, CRM integration, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.