Kirk Jones is Vice President at Mitel, a global leader in business communications, collaboration, and customer experience solutions serving organizations in more than 100 countries. With over 15 years of experience spanning unified communications, contact center technologies, product management, cloud transformation, and AI-driven innovation, Kirk has built a reputation for helping organizations modernize communications infrastructure while improving customer and employee experiences. 

Throughout his career, he has worked at the intersection of technology strategy, product development, and go-to-market execution, helping enterprise and public sector organizations navigate digital transformation. Kirk is particularly passionate about cloud communications, data-driven innovation, and the evolving role of AI in business communications.

Mitel connects over 70 million business users across 100+ countries, blending premises, cloud and hybrid communications so organizations can move at their own pace, not a vendor’s. Stop by to talk through your specific telephony, contact center or collaboration challenge with someone who’s solved it before. 

Security & Reliability: We work with IT and telecom leaders who need to retain control over sensitive communications infrastructure without sacrificing modern functionality. 

Hybrid & Cloud Telephony: We help enterprises modernize communications without forcing an all-or-nothing cloud migration — blending on-prem and cloud based on what security, compliance and budget actually require. 

Unified Communications (UC): From Mitel WX to full UC platform strategy, we help teams unify calling, messaging and meetings into one coherent employee experience. 

Contact Center & Customer Experience: We advise on contact center modernization, AI-driven conversational intelligence and integrating CX with core UC so customer and employee communications aren’t run on separate systems. 

AI-Enabled Communications: We help organizations evaluate where AI genuinely improves calling, messaging and customer engagement workflows — and where it doesn’t yet. 

Mobility Strategy: As mobile becomes the primary business endpoint for more employees, we help IT leaders design mobility-first architectures that still support desk phones, DECT and wireless devices where they’re needed. 

Migration & Managed Services: We guide organizations through telephony transitions—replacing legacy PBX systems, consolidating vendors, or restructuring for a distributed workforce—with minimal disruption.

Vertical & Compliance-Driven Solutions: Deep experience in regulated and mission-critical environments, including healthcare, public sector and critical communications, where reliability and compliance shape every deployment decision.