As Global Partner Development Manager at Heedify, I focus on driving growth and expanding our presence across global markets. At Commsverse 2026, I'm here to connect with the Microsoft Teams community, forge new partnerships, and showcase the very latest from Heedify including our brand new Heedify AIR (AI Receptionist), an intelligent, AI-powered front-of-house solution built natively for Microsoft Teams. Alongside AIR, I'll be demonstrating the full value of Heedify's integrated Attendant Console and Contact Centre solutions. 

My role centres on working closely with partners to develop tailored go-to-market strategies and marketing initiatives that accelerate solution adoption. Whether you're exploring how AI can transform your reception and customer service operations, or looking for a trusted Microsoft ecosystem partner, be great to connect and explore how we can grow together.

At Heedify, we help organisations elevate customer service and internal communications with Microsoft Teams-native Attendant Console and Contact Centre solutions.

Seamlessly built into the Microsoft 365 ecosystem, our tools empower receptionists and support teams with advanced call handling, real-time analytics, and multi-channel engagement, including voice and chat.

This year, we're excited to introduce our AI Receptionist, a smart, always-on layer that greets callers, understands their needs, and routes them intelligently, all from within Teams. When a human touch is needed, handoff to your team is instant and seamless, with full context included.

Designed for simplicity and performance, Heedify streamlines workflows, improves team collaboration, and delivers deep insights into every customer interaction, whether handled by AI or a live agent.

Visit our booth to see how you can:

• Meet our new AI Receptionist and see it handle calls end-to-end
• Manage calls and queues effortlessly from within Teams
• Empower front-line staff with real-time visibility and insights
• Deliver faster, smarter service without leaving your Teams environment

Let's connect at Commsverse to explore how Heedify can simplify your communications and transform your customer experience.