At Heedify, we help organisations elevate customer service and internal communications with Microsoft Teams-native Attendant Console and Contact Centre solutions.

Seamlessly built into the Microsoft 365 ecosystem, our tools empower receptionists and support teams with advanced call handling, real-time analytics, and multi-channel engagement, including voice and chat.

This year, we're excited to introduce our AI Receptionist, a smart, always-on layer that greets callers, understands their needs, and routes them intelligently, all from within Teams. When a human touch is needed, handoff to your team is instant and seamless, with full context included.

Designed for simplicity and performance, Heedify streamlines workflows, improves team collaboration, and delivers deep insights into every customer interaction, whether handled by AI or a live agent.

Visit our booth to see how you can:

• Meet our new AI Receptionist and see it handle calls end-to-end
• Manage calls and queues effortlessly from within Teams
• Empower front-line staff with real-time visibility and insights
• Deliver faster, smarter service without leaving your Teams environment

Let's connect at Commsverse to explore how Heedify can simplify your communications and transform your customer experience.