Biography
Director of Research with the Cavell, Patrick's main area of attention is the cloud communications industry, with particular focus on the collaboration sector.
Patrick has been working in the technology sector for over ten years, with a degree specialising in journalism and data analytics, he has been specifically researching and analysing various sectors of the unified communications industry for the past eight years. In previous industry roles Patrick has worked with some of the market's leading brands to understand their propositions and gain insight into their strategies providing a conduit for information on some of the market's biggest news stories, emerging trends, and disruptive technologies.
About Cavell
Visit BoothCavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell’s team combines years of accumulated telecoms industry experience with enterprise and SMB surveys and proven market intelligence to provide a suite of services including market research, commercial and technical due diligence, strategy advisory services and leading industry events.
Speaker's Sessions
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Partner at PWC -
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AI in CX: Where It Is Deployed at Scale — and Where It Is Still Experimental
AI is widely discussed, but unevenly deployed. This panel cuts through vendor messaging to examine where AI is genuinely operating at scale in contact centres and CX platforms today, where it remains experimental, and how adoption differs between SME and enterpr...
AI is widely discussed, but unevenly deployed. This panel cuts through vendor messaging to examin...
AI in CX: Where It Is Deployed at Scale — and Where It Is Still Experimental
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Principal Analyst at Cavell -
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