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Sponsor Booth Staff

Cavell CX Summit

Finbarr Begley

Senior Research Analyst
Cavell
About Cavell
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Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications. 

Cavell’s team combines years of accumulated telecoms industry experience with enterprise and SMB surveys and proven market intelligence to provide a suite of services including market research, commercial and technical due diligence, strategy advisory services and leading industry events.

Speaker's Sessions
Mountbatten (6th Floor) In Person

Integration vs Silos: Why the “Unified CX” Promise Still Fails

16th Jun 9:10am - 9:30am BST

Breaks down Cavell’s CCaaS research to explain why customer experience remains fragmented despite years of platform investment. Examines structural causes, vendor incentives, and why “integration” has failed to translate into outcome-level CX improvement.

Breaks down Cavell’s CCaaS research to explain why customer experience remains fragmented despi...

1 attending
Mountbatten (6th Floor) In Person

Cavell Analyst Wrap Up and Audience Q&A

16th Jun 5:00pm - 5:15pm BST

4 attending

Cavell Analyst Wrap Up and Audience Q&A

16th Jun 5:00pm - 5:15pm BST
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