This Session has ended

Transform Microsoft Teams into an omni-channel contact center

Name: Commsverse 2022
Start: 2022-06-29T09:00:00+01:00
End: 2022-06-30T17:00:00+01:00
Location: Mercedes-Benz World, Weybridge, Surrey, KT13 0SL

29th Jun 4:00pm - 4:25pm BST Room A

2 attended

Hybrid

100 Calling & Contact Centre

Session Description

To stay successful every business needs to stay in contact with their customer in a structure and unified way. This means that Microsoft Teams platform must be uplifted into a contact center that supports all communication channels like voice, WhatsApp, webchat and other social messaging channels, this communication must use the central CRM/ ERP/ SLM information available and ideally part of the business processes.

ROGER365.io offers a native Teams App that uplifts Microsoft Teams into omni-channel contact center client.