Transform Microsoft Teams into an omni-channel contact center

To stay successful every business needs to stay in contact with their customer in a structure and unified way. This means that Microsoft Teams platform must be uplifted into a contact center that supports all communication channels like voice, WhatsApp, webchat and other social messaging channels, this communication must use the central CRM/ ERP/ SLM information available and ideally part of the business processes.

ROGER365.io offers a native Teams App that uplifts Microsoft Teams into omni-channel contact center client.