Turbo-Charged Teams: How Analytics Drives Efficiency, Best Practice and Wellbeing

Microsoft Teams is here to stay, and we’re all looking for ways to use it effectively – for the office, for home working, and everything in between. 

Functionality is increasing, usage is extensive, and flexible working policies are now the norm. Visibility of collaboration trends enables businesses to introduce best practice for Teams in line with new working policies, whilst helping managers to understand working habits and patterns to both drive business productivity and manage well-being.

Now, actionable insights powered by Microsoft 365 permissions and hierarchy can be delivered to managers, administrators and senior leaders, providing management support and driving business outcomes. For customer-facing teams, complete visibility of call queues enables call flows to be optimised, response times to be improved and productivity to be maximised.

Join us for a session that explores the metrics needed to successfully drive best practice in Teams. We will cover the importance of an effective collaboration network, one-to-one engagement, timely communication, smart working within Teams and Channels, and how to review well-being remotely.