Chaos Calls: Running Jurassic Park with an AI-first Dynamics Contact Center

What if Jurassic Park ran a modern, AI-first contact centre? In this breakout session, we’ll present a live, story-driven demo showing how Microsoft Dynamics 365 Contact Center with embedded Copilot, real-time sentiment, and intelligent routing could help manage dino-level disaster support with composure.

You’ll follow fictional agents handling everything from nervous tourists reporting raptor sightings to field operators calling in T-Rex breaches, supported every step of the way by AI-powered automation and insights. Expect chaos, humour, and practical inspiration.

We'll cover:

• How AI-first contact centres transform customer and agent experiences
• The power of Dynamics 365, Copilot, and voice in action
• What the difference is between Customer Service, Omnichannel and Contact Center from tech and licencing perspectives.

Whether you're here to tame the wild world of service or just want to see a raptor-proof contact centre demo, this session is for you!